Si Señor Mexican Grill — Restaurant in Johnson City

Tried out Si Senor the other night. The food is just ok. I got the quesadilla grande which is one of their recommended items. I got it with carne asada. It was extremely salty. My wife got the burrito majado which is also a recommended item, and she said it wasn't great. She did not finish hers. We also got the chorizo dip and it was swimming in grease. The grease was so much you could pour it off of the dip. I got a side of guacamole with my food which wasn't very good. It was the texture of toothpaste, far too creamy and liquidy to feel like it was made fresh in house.

The staff was nice, but they don't seem to quite have it together there yet. We ordered carryout, and when I arrived we were given the completely wrong order. I didn't realize this until I got home (I live pretty close by). To their credit, they did call me and tell me they had given me the wrong order, but for some reason they asked me to bring back the incorrect order to the restaurant when I came back to get the correct order. I sure hope they weren't planning on trying to give that food to the person who ordered it. Overall, I wish I could give Si Senor 2.5 out of 5 stars, but I'll give them the benefit of the doubt with 3 out of 5, but not sure I'll be stopping in for a return visit anytime soon.

They do seem to have a nice environment inside the restaurant, although we did...

I truly loved this restaurant for as long as they were open until tonight, so this review is especially painful, but exceedingly necessary. If you choose to eat here then you deserve to know that they're making their carne asada out of "pierna," meaning leg. If I gave them the benefit of the doubt, they might mean the shank, but that's of little comfort to me right now. As far as I know that is not a traditional or even common way of preparing carne asada. I only found this out because I had to pull my burrito apart to even eat it since much of the meat was so gristly and inedible. What awaited me, tucked into back corner of my tortilla, appeared as if it were birthed from an H.R. Giger painting. Some malformed, rounded and contorted tubule of strictly not-meat. Maybe a nerve? Maybe a blood vessel? Maybe a horror from beyond The Abyss? Who can say? We were finishing off and I was visibly disturbed, so the server apologized and quickly hauled it off to the garbage. The staff seemed somewhat apologetic, but the contract of trust between the kitchen and the diner had already been severed. They could be hiding anything inside of those tortillas and you couldn't pay me to ever go back...

Poor Service & Handling of a Loyal Customer

We’ve been regulars at this restaurant and have always had great experiences—until tonight. Our takeout order was wrong, and when we called to explain, instead of simply correcting the mistake, we were met with suspicion: “Are you sure that’s what you ordered? Bring it back.”

When my husband returned, the manager made him open the food again to prove the issue. Instead of replacing the full steak fajita meal (which includes rice and beans), they only swapped the protein. When my husband asked for fresh rice and beans—since they were now cold—it was treated like a major inconvenience.

He also asked if they could offer anything for the hassle: a discount, a free appetizer next time, or even just a sincere apology. The manager refused, saying, “This is a business.” Yes, and we are unhappy customers who have supported this business for years.

Really disappointing way to treat loyal customers. Mistakes happen, but how you fix them matters. Tonight showed a serious lack of care and...