Ashley Outlet — Local services in Gray

We purchased a dining set on Aug 5th. The chairs were available in the warehouse, but the table had to be ordered. Since we didn't want chairs that had been sitting in the warehouse, and we didn't want to take an incomplete set home, we placed an order for the complete set. We were told it would arrive in 2-4 weeks. Three week later we received a call that the set was ready for pickup. We disassembled our existing set, took it to storage and went to the store. Upon arrival, my husband was told that the table was not there...only the chairs. After talking to the sales department, they admitted that they had not ordered it. The chairs in the warehouse were actually the ones that had been there all along. They offered to order the set, and, because of the mix up, the sales rep offered to deliver and set it up for us himself. The time frame for arrival was moved to Sept. 7th. On Sept. 7th we called and it was not there. The time frame for delivery was thsn pushed to Sept. 14th. We called on Sept. 14th and there was still no table. The warehouse told us that it was scheduled to arrive around Sept. 16th. We were tired of waiting and asked to cancel the order, but were told that we would have to speak to the sales department. My husband called and spoke to the " sales manager," who said that he couldn't find the order. He then told my husband that there were people in the store and he would have to "get back with him later." Ten minutes later my phone rang. It was the sales manager. He confirmed that the table was ordered and promised that it would be here on the 16th. I told him we were very leary of that promise because there had been so many promises, and told him we wanted to just cancel the order. He began to.argue, then said that it would be here by the 15th. When I told him that I did not trust what he was saying because he was changing his dates within the conversation, and there was a discrepency between the dates he was giving us versus what the warehouse said, he became condescending. I turned the phone over to my husband, who completed the cancellation. I would not recommend ordering anything from them unless you don't really want furniture. Also, the management is...

This was my first experience with Ashley Outlet, and it will unfortunately be my last. On 10/19/24 I purchased a mattress that was in the store. I paid $100 extra for the "convenience" of delivery. I never received a call from the delivery department and when I called on Friday, 10/25/24 I left a voicemail. No one called me back, so I came to the store on Tuesday, 10/29/24. I was told that the reason no one responded to my voicemail was because "we just got back" which is untrue. They had the rest of the business day on that Friday and the entire Saturday to return my call but didn't. Associate at the store called and scheduled delivery. I was told my delivery would occur on 11/5/24 and the delivery folks would call to give me a 3 hour window. I made arrangements to work from home that day so that there would be no issues. I never received a call - not even one to reschedule. I gave them the entire business day and until the afternoon on 11/6/24 and finally called the store to inquire about what was going on. I was initially treated as if they had no clue what I was talking about, and even asked me if I had purchased from their store. Finally, after giving the purchase number and associate name I was believed. I felt I had been more than patient and provided 2 options - either my delivery happened that day or the next with no delivery fee, or I would receive a full refund. Delivery manager called me back and was vague, saying, "there was a delivery issue." No apology or anything. I did receive my refund the next day. That's about the only positive from this experience. I have NEVER had to beg a furniture company to deliver to me. It's especially ridiculous considering I paid an extra $100 for the "convenience." In fact, Grand Home Furnishings has always called me to schedule delivery immediately after purchasing, and I have never had an issue. I will not ever come to this store again and I have been warning people about my...

After a divorce and loosing our furniture, we came in early May to buy a couch and found the perfect one! After 2 weeks we called to see when we would receive the couch and were told we wouldn’t see it for another month and a half and the couch wasn’t even built yet! We weren’t told this when buying, so, understandably we were upset. They refused to give us a refund and instead offered to sell us a couch they had in stock on the floor which wasn’t what we even wanted. So we waited the month and a half. It’s late June now and we called to see when the estimated date was and they said they still didn’t know but they haven’t gotten the couch yet and it could be another month. 3 months for a couch when you have no furniture is bad enough, but we weren’t even told this could happen! On top of all this Rebecca, the one who checked us out and somehow missed to tell us we could have to wait months for a couch was an extremely rude lady who when we were asking for a refund said “excuuussseee me.” Very unprofessional there’s a clear reason she didn’t get promoted to manager and instead trained him.

Tldr: DONT SHOP HERE UNLESS YOU CAN WAIT 3+ MONTHS...