Burger King — Restaurant in Joliet

while this burger king location has been here for quite some time, it seems that the in-lobby business has dropped off for some reason but the drive-thru still sees normal business as per usual. i consider this a hidden gem as i prefer to dine-in and enjoy the calm atmosphere, and the music isnt as loud and distracting as the mcdonalds down the street. i wouldnt have written a review if it werent for RUDY, the cashier that took our order, along with DAYA, NATALIA, PAULA, JACOB and the rest of the staff. while it may have been a benefit of the decreased in-door traffic, they were incredibly attentive to me and my parties needs. i currently (and temporarily) walk with the assistance of a cane and they made sure to accomodate me (us) as much as possible, offering to personally refill my drink, as well as provide what some would consider VIP service. the staff went above and beyond with other specific requests and if i based this review on their service alone it would be much, much higher than 5 stars. the food was hot and fresh and very tasty. the dining area was clean, however i will say that the parking lot could use a complete re-paving, but that had no bearing on my visit. and while the drive-thru may be more convenient for some based on their situation and/or time constraints, i highly recommend making a stop inside if possible; i promise you it will definitely be...

Slow drive thru service . I pull up and no one says anything till i say something. Took forever for my order to be received. Took over 20 mins to not recieve a number 10 . Really ! This is suppose be fast food. Employee working very slow while being rude! Corporate i hope you are reading!!!After waiting for so long i asked for a refund and the young lady took my receipt and didnt even process it . I was in a rush and left without food or money back . There was 4 other people were waitint . The young lady even droped a bag of food and nuggets fell out . She replaced the nuggets but it is still nasty that she left the rest of the food there and didnt replace the bag . IM DONE WITH BK NEVER GOING AGAIN. So called manager was there and she didnt do or say anything . We asked when will the food be ready ans young lady said when its out . The most rude...

I went with my boyfriend for a date as he wanted some fries. We were taking a walk and this was the closest one. We got 2 large fries and an ice cream cone. The fries didn’t taste right, but we still ate them, as we grew up in poverty. The moment we got back to his place, I threw up. My boyfriend was fine at that time. I threw up, had bowel problems and was completely ill. My boyfriend, didn’t get sick until the morning after. Not to mention the workers were rude, and the store was a mess. Paper towels, crowns and food wrappers littered the floor. And I want to be understanding as I work fast food too but this was...