Arby's — Restaurant in Jonesboro

If you guys say you open at 9:30 AM and it’s 9:44am and the doors are still locked and I can’t place the order. Then say y’all open at 10 AM because now I’m sitting here waiting so that I can get something to eat, because I can only eat certain stuff! Now I will g be late to work with no food to eat for breakfast. Thanks Arby’s on On Tara Boulevard in Jonesboro. 🤦🏽‍♀️

Thank you for responding. But… Arby’s is a chain fast food restaurant. Your hours are what they are on the door and website. I too, am an entrepreneur for over 20 years in the service industry, and if I say my hours are 10am- 8pm those are the times I open and close. I can’t say it varies and be successful. Also, I was advised there is no phone for me to call inside the business by an employee before when I wanted to call about an order I made on an app. Although I understand that someone that opens could have a late start this morning, there were two cars parked in the parking lot and I did see someone inside. I have only had an issue a few times with morning opening late, which made me late to work. The times the business is open, up, and running on time I have had a great experience, good food, and wonderful customer service.

Update: Jan 4 2025 I got there again and went in the drive thru at 9:30am (I am referring to the time on my cell phone.) Sat for 8 mins with no response after I said good morning a few times. There are 3 cars outside and lights are on. I know one of the cars and that’s who is usually there when I have come in the past, and also who has informed me that there’s no phone in the store for me to call to check for hours like you suggested in your response to my review a month or so ago. If your store hours say you open at 9:30 I should be able to place an order at 9:30 there’s not a lot of food That I can eat but the guy Rolle happens to be one of them so that’s why I usually stop to get the Gyro when I don’t have time to make breakfast in the morning before I leave home and with you all saying that you open at 9:30 AM and I need to be to work at 10 AM that’s enough time for me to get what I need to get to work, but then you guys are not always there open and ready on time. So ultimately again, I had to pull off to make sure that I had an Enough time to get to work but again with...

My recent experience at Arby's left me thoroughly disappointed and frustrated. Upon attempting to pay for my meal with coins, I was shockingly informed that Arby's does not accept payment in this form. This policy not only reflects a lack of consideration for customers but also raises questions about the company's commitment to inclusivity and basic customer service principles.

As a consumer, I expect to have the freedom to pay for goods and services with legal tender, regardless of its form. However, Arby's seemingly arbitrary refusal to accept coins as payment left me feeling marginalized and undervalued as a customer. It's disheartening to encounter such inflexibility from a well-known fast-food chain.

Beyond the inconvenience it caused me personally, this policy raises broader concerns about accessibility. For many individuals, especially those on fixed incomes or with limited access to banking services, cash transactions are a necessity. By refusing to accept coins, Arby's effectively excludes these customers from patronizing their establishment.

Moreover, the way in which this policy was enforced only exacerbated the issue. The staff's demeanor was dismissive and unapologetic, as if my attempt to pay with coins was an inconvenience to them. As a paying customer, I expect to be treated with respect and courtesy, regardless of the form of payment I choose to use.

Overall, my experience at Arby's was deeply disappointing. Their refusal to accept payment in coins not only demonstrates a lack of consideration for customers but also highlights broader issues of accessibility and customer service. I sincerely hope that Arby's reconsiders their policy and takes steps to ensure that all customers feel valued...

I have seen your Deluxe Burger commercial on TV many times and decided to try it. I purchased the burger three separate times–two last month and one this month around 12PM lunch time from the drive-thru. They were still warm, juicy and delicious when I ate them at home each time. I encouraged some of my family members and friends to try Arby's burgers.

Last night around 7:25PM from the drive-thru, I purchased a Deluxe Meal with potato cakes (back for a limited time) and tea for $12.30. I was thoroughly disappointed! The burger was pre-made, cold, tasteless, hard and inedible around the edges with a hard, melted cheese slice stuck to the burger and bun. Lettuce, tomato, onions and a pickle were thrown underneath the burger with a dollop of sauce. Before I opened the bun to take a look, I had taken a couple bites of the burger and a few sips of tea and was thoroughly disgusted with both! The tea was stale with an after-taste. The potato cakes were cold but I kept them to heat and crisp in my air fryer later so that my money wouldn't be a total waste. I was still hungry, disappointed and disgusted with the food. I would like a complimentary "do over" meal that is warm and tasty like the first three burgers I previously purchased. I have also eaten the roast beef sandwiches and was satisfied so I know your food can be tasty.

Whoever made my meal at your restaurant last night failed in execution and their decision to serve subpar food that did not live up to your brand. Your commercials advertise, "We've got the meat." Please live up to that statement by managing better food quality control for taste and freshness so that Arby's brand won't be...