Live In Lodge Extended Stay — Hotel in Jonesboro

Extremely Disappointed by Customer Service at Live-In Lodge (Tara Blvd) Especially by Staff Member Named Emerald

I am the CEO and Founder of Blessing Bags of Warmth, a nonprofit organization based in Atlanta that assists families and individuals facing homelessness and crisis situations. Our organization regularly steps in to prevent evictions, provide emergency shelter, and support those experiencing housing instability.

Recently, we were contacted about a client who had suffered a medical emergency and was rushed to the hospital. She was staying at what we initially believed to be the sister property on Memorial Drive, and we immediately mobilized to cover her hotel stay to prevent eviction during recovery. Upon realizing she was actually at the Live-In Lodge on Tara Boulevard, we quickly called the front desk to explain the situation and inform them that a member of our team was en route to make the payment in person.

At this point, the client had already incurred a $79 late fee due to the 11:00 AM payment deadline and was told she would be evicted by 12:30 PM if the balance was not paid.

While we understand policies and procedures, what followed was one of the most disrespectful and unprofessional interactions I’ve experienced in years of working with extended stays and emergency lodging facilities.

Emerald, the staff member who answered the phone, responded with hostility and zero compassion. Her exact words were:

“I don’t know what kind of deal you have going on at Haven Hotel, but we don’t do that s** here at Live In Lodge on Tara! I’m checking them out of the system So they are going to have to step out of their room. They’re going to have to repay the deposit if they can’t come and pay in the next 5 minutes.”

I was absolutely stunned, not just by the language, but by the complete disregard for the reality that many of the guests staying in extended stays are already navigating hardship. This was not only unprofessional, but it was inhumane.

To know that this client, who pays $350 per week, is subjected to such treatment is disturbing. The physical conditions of the hotel are already troubling. Questionable upkeep, lack of basic security responsiveness, and now, extremely poor customer service from staff who seem to forget that their guests are people, not problems.

Our nonprofit works with dozens of extended stay hotels across metro Atlanta. This experience stands out as one of the worst we’ve ever encountered.

We strongly encourage management to provide Emerald with immediate retraining or reconsider her placement in a customer-facing role. Guests, especially those in crisis, deserve compassion and professionalism, not condescension and verbal abuse.

We hope this review prompts a deeper conversation about how vulnerable residents are treated and how service can, and should,...

The reason for my rating is because I stay here for 5 months and it's sad how the housekeeper did not speak no drop English and that's why I had to leave they put me out but I guarantee you I am going to sue this place I have infallible proof of how much pain and suffering I went through they had to remodel my whole room the only reason why I stay here so I won't be out on the street homeless and the price it was so many problems going on at this place it's saying is real real sad the little thing you do they try to kick you out or say you unsatisfied with your stay and they got a zero policy of no refund but I will be taking a lawsuit for pain and suffering out on this place or else I'm going to die trying I'm not going to play no games I only give real feedback I went there for nobody to live in this place on today really really upgrade everything the plumbing the electricity in that place code enforcement really need to go over there they took me for a lot of money but I promise you I'm going to try to get a lawyer you're wasting your time going to this place they don't even try to reason with you all they want is money that's just about anywhere all they want is money and they don't care they don't care about real hospitality the reason why I say that I don't care about real hospitality I'm handicapped and they had me on the third floor they don't have a elevator for the handicapped to go up and down so you saying I'm doing false claim of pain and suffering when you don't even have a working elevator for the handicapped people that need to take the elevator and be safe and not fall down the stairs almost fell 10 times at your place down the stairs I begged them to put me on the bottom floor say you got to check out and check back in you're saying false there's nothing false about all the infallible proof that I have on my phone about how long it took them to fix that place cuz you got one floor on top of another floor and it wasn't done properly and it took you all a very long time y'all tried to move me up out of there and try to put me in another harbor room that's why I didn't get up out that room I'm going to tell I'm going to tell the truth there's no false claim an organization that I'm making it's all true everything is true...

I'm going to be honest this is not a bad place the rooms are okay the price is okay, however to be honest, the drama that comes along with it is not worth it. The staff especially the manager Mary constantly fines you for things that makes absolutely no sense, you get no prior notice or anything, nothing in writing they just all of a sudden decide""hey the sky is blue so I'm going to fine you $50". I would say if you're looking for a place to stay and you're only going to be a couple days, this would be okay, it's cheap and a good area. However if you're looking for this for long-term, like more than two days, I would recommend going somewhere else where the drama is less because honestly it's just not worth it all the drama that comes with it. You never know what's going to happen on a day-to-day basis with this place. Sometimes I honestly and truly believe that they intentionally try to run their guests off with lies and accusations and then Mary's demeanor and her attitude when she knows she is wrong for something that she has done like falsely accusing you of having too many people in your room or she make up a rule that never existed until she all of a sudden decided that she wanted to impose that rule and charge you for without even telling you that it was a rule, or when she lie about it being a Clayton County law and in reality it is not a county law, it is a her mad at the world rule and she just wants to charge you extra because she feel that she can do this and that nothing could be done about it, it's just...