Marco's Pizza — Restaurant in Jonesboro

I ordered a pizza through doordash for pickup accidentally. My truck isn't working, so I offered to pay for a whole new delivery order so they could throw my pizza in with it. I talked to what sounded like Colton who said he wouldn't throw the orders together because it would risk partnership with doordash to not do what they say (“give pizza to customer in store”). I verified my name and address, and it was obvious that I am the one who paid for the pizza. It could’ve gone easily. I pay $20 for another order, they throw in my previous order, it gets delivered, I verify I got the order in the app, and you end up with $40 in sales and a new potentially returning customer. To my astonishment, he instead adamantly refused such a simple and beneficial task for the company. It's odd to think a manager is dense and apprehensive enough to turn down another $20 order because they're worried they will lose partnership with doordash by giving a pizza to the person who paid for it. How many other financially beneficial opportunities has this manager thwarted? For this place’s owners, I hope this to be a rare occurrence, but the ease of his refusal suggests this...

Bad attitude from an employee when we called at (10:30 pm) 30 mins before close to place an order. Estimated pickup was BEFORE close time (11 pm). Called back and asked employees first name for review and manager, Sammie would not give employees first name for this review. Sammie said it was illegal to give employees first name and they don't wear name tags. Sammie and his no name employee need to learn how to provide better customer service. I would think the owner of Marcos would want their employees to act appreciative of customer orders. We (did) order often from Marcos Hilltop. Sammie said that when they take an order at 30 mins before close then they have to stay later and they already stay past 12. Sounds like you may need to close 30 mins earlier because the Hilltop crew doesn't want to take orders the last 30 mins of the shift and do more damage then good to present and future customer orders. Papa John's got our order instead and will get our future orders. Papa Johns is happy to get orders during...

Tried to order pizza for me and employees at my work from here, my location is in Jonesboro 6.7 miles away the ,Nestlé plant, which is a 12 minute drive for them. The manager told me that was too far and unsafe for his driver and with all these crazy people out here at Christmas time he just couldn’t let him do the delivery. But I’ve had pizza delivered from this place to Brookland Arkansas which is over 10 miles away in a different town and never had a problem with delivery. Pretty sure someone just didn’t want to do their job tonight and that’s unacceptable, they just lost me as a customer and we ordered pizza from this place every week since they have opened, love the pizza, but the employees obviously don’t have a good...