BIGGBY COFFEE — Restaurant in Kalamazoo

Last time I went I said my order, employee repeated the order wrong. I was nice when I repeated it again and the employee sighed exasperatedly. I said don't even worry about it and left.

The employees here need to remember some of the people they serve are first responders, nurses, someone getting off a 12hr shift.

If your employees can't handle a 2 drink order without being annoyed (no one else was in the location or in line) they need to find a new job and not take it out on customers.

Thank you biggby for giving me a reason to update my...

Went in and ordered a bagel, they were super busy so it took a little bit, But that was no problem! The girl making bagels was going one after the other she was doing great! The customer at the drive thru was very rude to the baristas and flipped them off and cussed them out, i assume they were also waiting for bagels. The staff here is amazing and they don’t deserve to be treated like that, if you do that to service workers you should be ashamed of yourself. They did a wonderful job and still kept a good attitude! Will definitely...

I’ve noticed this store always has issues. The staff is not friendly in the mornings,the girl with red hair working drive thru, please wear a bra!! Appearance means a lot while working with the public. The drinks are never chopped and all the thick sauces are settled in the bottom of my drink. I’ll drive out of my way to have a better experience and product. As for a lot of people in the mornings, this is likely their first stop of their day and to have that experience is not what someone wants to start their day off. Management...