Taco Bell — Restaurant in Kalamazoo

Taco Bell, maybe you should work more on your customer service. I went through the drive-through about an hour ago and ordered the $5 Box and some nachos. This is the second time I've ordered a $5 Box in the last month or so (the previous being the Battle Creek, Beckley Rd. location) and this happened both time, so it must be a "trained" action.

The young lady at the DT was very nice (I have no complaint about her, she was clearly doing as she was trained to do). However, there is neither a DT rule, nor does it save any real time to make the DT run faster, to hand out the $5 Box with the rest of order precariously balanced on top of the box. Both times I've almost dropped my order both times. The time you think you are saving, you are losing when you have to remake the order. Why don't you try handing out both items separately? You might even go further into making it easier for your CUSTOMERS to put items in the box in such as way (or at least the right size) to actually FIT in the box so that the box can actually close.

What are you trying to do, beat McDonald's stupidity by handing you back you cash, receipt, AND change all at once so you drop it? What is that, another...

Dining in with my children one evening, when a customer came to the register after not receiving the correct drink in the drive thru. Cashier was very rude to the man, argued whether or not the drink was correct, then as the man left, she yelled to him about how he opened the door quickly. After he left, the guy working thw drive thru started loudly insulting the man, calling him "rumplestiltskin", and swearing loud enough for everyone to hear. The staff continued for about 10 minutes gossiping and swearing and insulting the poor man. Then, the manager walked around the dining area table to table, "APOLOGIZING" for the "rude customer". She condo jed to gossip about him with several tables until she reached mine. When she apologized for the customers behavior, I told her I wasnt bothered at all by him, it was the disgusting behavior and language her and her staff had engaged in while my children and I were trying to eat. She didnt know what to so so she just walked A way without...

This store is a scam. I went yesterday and ordered food for 4 around 12:20 am, they gave all the food in a single bag, which is fine. They missed to give food for one of us, which I identified right after I reached friend's home, which is a 15 mins drive. I called them up and asked for a refund of items they missed, I was told to drive back and either get refund or get the items missed. As it was late night, and we don't wanna get the rest of the food cold, I asked for refund over phone which she denied. I unforgettably them that I am driving back and chose to get missing food, drove back and asked for the food missed, I was told to come next day as they just closed right then.

So, I was neither given the food that I paid for, nor refunded. The woman employee with whom all the conversation happened over phone or drive through was rude...