Rude, disrespectful male general manager on staff on Sunday evening, 2/11/2024. I am a graduate student at a local college, and I make extra money from door dashing. I went in this past Sunday night to pick up an order for one of your customers. I went to the front desk, showed them my door dasher app, with the customer name, and said I am here to pick up an order for Vaughn. The staff informed me that the order had already been picked up by a gentleman, who had a "paper receipt" with the order on it. I informed them that door dashers do not use paper receipts, they only use the app on their phone. So obviously, someone who knows how your restaurant works, knows where you hang paper slips for the orders. I asked the front desk staff, what they wanted to do. Did they want to remake the order, or should I just unassign the order. The girl said no don't unassign the order, let me talk to my manager. Attempting to follow my door dash protocol, I either need to unassign the order if it not going to be remade, or get an ETA from the restaurant so I can advise the customer of any delays. By this time I had waited about 20 minutes when a general manager came out and barked at me, "Are you the one waiting for an order that has already been picked up?" I replied yes. He said, "I don't have time for this" and walked away. I spent 15 minutes driving over to Old Burdick's Bar and Grill, from Portage, had to find a parking spot in the neighborhood, then waited for 20 minutes for an order, just to have the general manager, devalue me as a human being, then walk away.

Your location obviously has theft happening, which I hope you are able to resolve, so that you do not continue to take your frustration out on the college students doing door dash trying to service your restaurant and customers. Likewise, if this location cannot handle doing door dash in addition to the regular volume of the restaurant, then please stop offering door dash services. Don't treat the drivers who are servicing you like dirt. The way that I was talked down to last night was inhumane.