Burger King — Restaurant in Kansas City

Stopped to pickup up dessert as we traveled through. Bought 5 desserts. All were lukewarm at best except the ice cream which was probably the only edible item purchased. The two apple pies in addition to being tepid in temperature were also mushy and undercooked and broken in pieces. The chocolate pie was way too soft to be a mousse style pie, just short of runny texture. The ciniminis were 4 little dough balls. Gummy, inedible dough balls. $8 spent and the 50 cent cup of ice cream was the only item consumable. The floor was dangerously wet, slippery and gritty from a recent attempt at mopping. The clerks were definitely goofing off. I rarely stop at Burger King because we keep encountering poor quality and poor service and thought we would give it another try, because maybe the dessert would be a redeeming option. It is not. At least not at this location. Can't say that anything good could come from this location. At least not from our experience. Really sad to see so many locations miss the brand standard. We...

Second time for same problem, different visit at same location (Boardwalk near AMC) and time of service!!! Treated rudely initially by being told that we have to be out of lobby in 30 minutes! I ordered two Whopper only sandwiches with bacon and cheese (which it would have been nice to be told deal 2 for $6 would be more reasonable!) And no bun...put mayo on the side. We didn't get any condiments, the bacon was refrigerator cold and sandwiches luke warm or less!! When I brought food back to counter said do u want me to nuke or remake fresh!! I was told the bacon is made for morning and it isn't ever hot in evening! It seems to us that the burgers are made ahead, nuked and not broiled at all/freshly. This location has routinely needed to redo our orders for temperature problems!!! Staff in the evening is rude and disrespectful also. Another older/senior complained of...

This is a poorly ran franchise. The owner of this franchise doesn't care about customer service. I made an order on the Burger King app. The young crew didn't read the print out correctly and my order was made wrong and ideas were missing. Called the store they tried to talk me I had to call Door dash even though I ordered it through the Burger King app. I asked for their franchise owners email and phone number they were unwilling, but I finally got it. I called and left a message last week and still no response. I messaged the franchises parent company Burger King international and the were helpful listened and gave me credit for the franchise owners lack of responsibility on my Burger King app account. You as a franchise are responsible for carrying in the customer service the international does and you...