Twin Peaks — Restaurant in Kansas City

After driving 40 minutes to the nearest Twin Peaks to get Spicy Thai wings that are absolutely amazing, I was met with disrespect and indifference. My first red flag was when I ordered my food and what was supposed to be mine came to the table a d placed in front of an imaginary person. I was add a table for one. Instead of placing my plate in front of me, it was placed on the other side of the tabl. I made eye contact with the server and said, i'm here. She walked off. The manager saw what happened and said does that look right? But did not stick around long enough for me to tell him that the order was wrong. My waitress walked back by and I said, I ordered breaded bone in these don't look to be correct. She apologized and said, "oh, they were side by side. Well, do you want to just keep those and i'll get you the right ones". I said okay, I'll take those to my mom, because I was going to order her something anyway. Thank you. She left went to the back and came back without wings. She said, i'm sorry, my manager said, if you want the wings you have to pay for them which is completely the opposite of what the waitress said. I initially said yes, but after sitting another 20 minutes without food, I became acutely aware of the indifference.

My question was well, how are they going to make this right? Because after my forty minute drive my twenty five minute initial wait, my additional twenty minutes, for something that was not my fault, i believe I deserve something, some type of recognition, apology, something. So I decided I don't want any of it. I paid for the drink that I sipped, over tipped the waitress, because it was not her fault, and left. I am thoroughly finished with restaurants forgetting that customer service is what keeps them in business. You can serve people filet mignon, but if you give it to them on a dirty trash lid, they're never coming back. Today, I was served the wrong order on a...

On an otherwise enjoyable Friday date night, my wife and I found ourselves in a disconcerting situation at our beloved local restaurant, Twin Peaks. As regular patrons who frequent this establishment three times a week, we have always appreciated the vibrant atmosphere and delectable cuisine. My wife opted for the fish, while I indulged in the chicken fried chicken. However, what was meant to be a delightful evening quickly turned sour due to an unfortunate incident involving my wife's meal.

Upon attempting to sample my wife's fish dish, I unexpectedly encountered several bones that caused painful cuts in my mouth. This experience not only detracted from our dining enjoyment but also raised concerns about food safety and quality control at Twin Peaks. As loyal customers who have consistently praised the restaurant's offerings, we were taken aback by the lack of attention to detail that resulted in such a distressing experience.

When I brought this issue to the attention of our server, Eleicia, I anticipated a response that would reflect the restaurant’s commitment to customer satisfaction. Instead of expressing concern or offering assistance—such as suggesting that we speak with management—Eleicia simply asked if she could close out our tab. This dismissive attitude left us feeling undervalued as customers and highlighted a troubling lack of accountability on behalf of the establishment.

The absence of empathy exhibited by Eleicia raises significant questions regarding Twin Peaks' customer service philosophy. When patrons encounter issues with their meals, it is essential for staff members to acknowledge these grievances actively and seek resolution rather than merely concluding transactions without...

Our server, Jaycee, provided one of the most disappointing dining experiences I’ve had. We were seated immediately, but it took 40 minutes before she even greeted us. When she finally did, she claimed she hadn’t seen us—despite serving the family seated directly next to us multiple times. It was only after another customer pointed us out that she acknowledged us.

Service continued to be frustratingly slow. It took another 20 minutes just to receive our drinks, and after asking twice, I waited another 30 minutes for a straw (straw didn’t come until after appetizer and meal was eaten). After being seated for an hour and 15 minutes our appetizer finally arrived, and our meal 15 minutes after that. Meanwhile, two separate tables that were seated well after us were greeted, served drinks, and had their appetizers within 15 minutes.

As this was my first visit to Twin Peaks and my first time in Kansas City, I was extremely disappointed in the lack of customer service provided by Jaycee. While I believe in tipping generously for good service, I also believe in rewarding effort and professionalism. A tip was given, but nowhere near the 50%+ I typically leave.

The food was decent, but nothing exceptional. Having worked alongside food critics up and down the East Coast, I wouldn’t recommend this location if customer service and acknowledgment are priorities for you. That said, the atmosphere was enjoyable, with a bright and energetic sports vibe. The hostesses were friendly and welcoming. Pricing was reasonable—about $30 per person.

If you’re not in a rush and don’t mind waiting, this location might work for you. Otherwise, I’d recommend looking elsewhere for a better...