Starbucks — Restaurant in Kansas City

The 3 employees (2 young ladies and a gentleman) that opened up the store on Saturday 6/11 @ 530am are all very, very rude and lazy. Not just today, but consistently so, I just saw all 3 of them together again this morning so was reminded. They all consistently do that thing where if you try to ask something, they look like they're really busy, so you have to really work hard to get their attention to ask them for something simple. It's like, whenever I know I have to deal with one of those three, I feel like I'm invisible because I can never get their attention, even if they are working over at a station less than 3 feet from me. They do that thing where they only focus on ONE thing and ONE thing only, and absolutely everything else gets blacked out. Of those three employees, the Gentleman has definitely been the most rude, and I've probably had 10+ interactions with him over the past month. This used to be my favorite and the best Starbucks place to go in the Northland, but this is a tale of 2 stores. When these 3 employees are working, you can get one experience. When they aren't there, it runs so much better. There is a young lady, petite with darker skin and maybe black curly hair? She is fabulous, I don't know her name...she might be an Asst Manager or Manager, and I wouldn't be surprised because whenever THAT young lady is working, that store runs beautifully but if she's gone, and then I see that it's the 3 people that worked today Saturday June 11th at 530am...I just know I'm going to be treated much worse.

To those 3 employees I just ask...please don't be mean and hostile to customers and 3rd party vendors who are there on your store's request. If you don't enjoy the job, please don't take it out on people who are not rude or mean to you, but just want to be a customer at your store or deliver an order that your store has asked...

Shout out to an incredible crew that is ensuring each customer is recognized with every visit. As an individual who struggles with paying $7 for a coffee, I’ve come to embrace the cost as a trade out for an ever so brief engagement with this crew. I often start what I know will be a challenging day with my Starbucks coffee. Since I often mobile order my coffee ahead of time, my interaction may be less than 30 seconds, but the personal engagement by the crew can lighten the mood of the morning before the craziness begins.

Love them bringing the messages back onto the cups and the fun they are having with them. I don’t recall ever being called princess before. For those who know me, don’t necessarily fit the princess profile. However - full disclosure - I laughed for three days afterwards about it. Even shared the photo of the cup with friends so they too could enjoy it.

Their energy is infectious and sends a positive vibe out to all who enter. Whoever is running this location has clearly dialed in on customer experience and understanding the importance it has on repeatability. $7 coffees or not, I’ll keep...

I have never had a good experience at this location. I usually do mobile orders and it usually takes like 5 mins to even get someone to acknowledge you at the pick up counter. Today, I had a woman in line behind me come up to the counter to ask for her order that the other barista had just announced. The lady at the counter seemed very put off by a customer asking for her order and instructed her in an eye roll “you are out of line” manner, said “you are going to have to give me a second”. After standing at the counter for about 3 mins, I also let her know I had a mobile order and she continued to act put off that we would ask her to read our names on a cup to hand us an already prepared beverage. I am not usually a complainer, but after waiting patiently, we didn’t deserve to be treated less important than the customers who ordered in store. I can understand this mentality during the crazy morning hours, but it was 1:00 in the afternoon! This was kind of the last straw at this location for me. I will drive a little farther to another...