McDonald's — Restaurant in Kansas City

I’m very disappointed in this McDonalds. My experience that I have had at this McDonalds the last two times I have been have not been great. I decided to use my McDonald’s app because I had over 7,000 points. I decided to use it for a happy meal for my son that was 6,000 points. It took them forever to take my order then when they did take my order I got to the window and they told me I had to pay some money for the happy meal. If u know about the app the meal I ordered should have been completely free. But when I made it to the window to get my food. I was being told I had to pay since the happy meal prices went up. What I couldn’t understand is how am I paying anything when it’s supposed to be free. After going back and forth with the manager I just told her I wasn’t paying anything and that she can upload my points back on my McDonalds app and I would just go to another McDonalds because obviously they trying to get over on me. I decided to go to another McDonald’s and the manger at the Claycomo McDonald’s Dani took care of me. He listened to my concerns cause I was extremely angry and he went over and beyond to have me leave happy. The manager in Claycomo expressed customers being happy is what McDonalds goals are. I will definitely recommend McDonalds in Claycomo. The second incident I had with this same McDonald’s on Choteau was I went there on a lunch break and after paying for my food they told me I had to pull forward and they would bring my food out to me. They totally forgot they had me pull up to wait on my order, mind u I have to go back to work. So after waiting and watching a few cars I decided to ask one of the associates where is my order? the lady told me she was very sorry they had me waiting and that she would have them make my order and because they forgot I was sitting there the lady gave me three cookies for there mistake. But I was angry still because I was late going back to work due to there mistake. Customer service is everything and this McDonald’s have not been the...

If no stars was an option, then that would be the rating of this location.

Since moving to the area in October of 2017, I have not yet to receive one meal made to the specifications of my order as printed on the receipt.

Even after experiencing issues with this location, I opted to continue to come because the night manager was fair an understanding.

My routine soon would become, me with receipt in hand. Along with whatever oder that was incorrectly thrown together. I would wait for the meal to be remade, an make small chat with the employees.

After one to many of these extra trips, I decided it was best to make a call to the corporate complaint line, since all suggestions and complaints feel on deaf ears with the management of the location. There had been no progress with employees work ethics, which was a shame.

The customer service from there became even worse if it’s even possible to imagine.

If having a rude employees isn’t enough, you will run into condescending, disrespectful, confrontational, an arrogant employees here!

Where the customer is ALWAYS WRONG!

If you want your oder wrong, old an cold. Don’t mind being spoken to with disrespect, dealing with employees holding on to your debit cards refusing to give them back. Threatening to call the police on you when defending yourself then this is the place for you.

If you expect your oder to be correct DON’T come to this location. It’ll only end in you being refused to come back.

The management on the corporate level don’t care either, even after insulting their under management an their store employees by saying they know their horrendous, they still care only about the bottom line! The bottom dollar,

If you return food, or ask for a refund then they are losing out on their money, that’s why they rather refuse service then fix their faults. Sad but true.

I’ve chose a new location, which is polite to their customers an willing to make sure all food is correct prior to giving to...

I went to the drive-thru this morning and when I finish with my drink I want back and trying to get a refill Betten manager there was there just she said there was now free refill well as long as I've been in McDonald's I never had to pay for refill so I told that warker why should I pay for it when they're all filled should be free so the momager jumping and start cussing me I'll telling me that I have to pay for my refill but I said how can I have to pay I never pay for well now we start charging so I just want to know the true if you they start charging for pops and McDonald's I wish the owner can call me and we can talk about this situation because this manager needs to all she's not willing to treat the customer the right way cheap maybe it's a racist lady I don't know then she called my cell phone and threatened me that she going to send me to the city because what I did I don't do nothing wrong all I did is ask for my pop and it's just one pop she also was threatening me by calling the cops because I want a free pop what kind of managers can do that and a place like McDonald's I need to get an explanation on this thing because it's not fair that this manager treats customer like this maybe because I'm in Spanish Maybe to use this is a racist way I hope the owner of McDonald's and 4400 Chouteau Trafficway get this review and call me or at least talk to her about what's going on all I want is a sample pop that I already paid for place you need to have a more professional people working for you people with this attitude they just run customer away I will not buy anything anymore on this McDonald's bad experience with this lady today is a 8-27-2018 it happens at 12 pm...