Starbucks — Restaurant in Kansas City

As nice as it was getting a Starbucks on campus, it's not as nice actually having one, at least for now. Unfortunately, just a poorly operated branch. I've been here around 10 times, and these things have been the case at least 9 of them: Way too many people working to be efficient Order is taken by a trainee (high turnover?) Language (or, more accurately, pronunciation) barrier in communicating order Order returns incorrectly (comes hot instead of cold or vice versa, oat milk given instead of whole milk, reusable cup benefits not given, etc).

Although the staff are mostly very friendly, your best bet here is to be an assertive and over-enunciating person - which for many, does not come easy. Or, make a mobile order to avoid being misunderstood.

This has been my place to come when I've long days on campus and need a coffee midday, but the same issues have persisted for too long. I'll probably make the extra walk down to Crows when needed...

I have been to this location now 3 times and not once have they been able to get my order right. I order the cream frappes because I do not drink coffee, and specifically say that every time ("can I get the caramel ribbon crunch creme frappuccino. The one without the coffee") Every time I have gotten the order, and it has had coffee in it. They have remade it which is why I rated their food good, I am just upset by the lack of correct...

It was the worst Starbucks I’ve ever been to in my life, my coffee was prepared incorrectly, I told the employees, but they didn’t understand, I told me that I would pay a fee again and my coffee would be changed, but they told me to pay extra to fix it, I accepted, but it was still the worst coffee, then the manager came and it was very rude, I had such an experience in a Starbucks for...