Chipotle Mexican Grill — Restaurant in Katy

Looks like this location has serious problems with the staff, food and cleanliness, initially I thought might be just me, but the reviews every were on social media clearly showing there serious issues with this location. Coming to my story, I have been going to Chipotle for over 10 years, mostly Sugar Land great wood location, last year relocated to katy and started going to this location close to my business. I was not happy with the quality of black beans and greens/ peppers for the past few visits, today I told the lady that the ( this at 11.30 in the morning just an hour after opening hardly any customers) black beans container looking horribly dry hardly any beans, looks like overnight left over beans and peppers soggy hardly any in the container looks like over night leftovers, the lady started serving, and this guy Alveraz Garcia, comes behind the serving lady and question me, why I am coming if it’s not fresh, I stated questioning the guy, and just because I was questioning about freshness of the food, this guy with an attitude pulls the bowl from the lady who was serving and refused to serve. No wonder so many negative comments or reviews about this location all over social media. Any one reading this review, go see for yourself self, and make sure to question about the service and quality of the food. To Chipotle corporate management fire this Manager guy immediately and train your employees for better service and prepping quality food, and most importantly smile and...

I just left there and I am appalled by the service, and cleanliness of this place. I got there and no one was in front of my, the girl asked what I wanted, I said "a bowl to go" and she walks away and didn't come back. Someone else after a few minutes came over asked the same thing, I told her, she walks away to go to the drive thru to get rice because they didn't have any refilled at the counter. Actually almost everything at the counter was empty. The counter was dirty, food on it everywhere and for God knows how long. She finishes my bowl and walks away, another girl comes over, asknifni wanted chips or a drink I said "no" and she walks away. I wait for a bit and someone else comes over. My food is in a bag and a girl comes over and takes it out of the bag. I asked her what she was doing. She for some reason throught I was with a guy behind me. I asked for a manager and she said she was one of them. Really you are ringing me up with Gloves on that you wear to serve food and you are a manager. I brought it to her attention and also said something about the girls that walked away. She just looked at me and said the girl was getting bags. There were already bags on the counter. You don't leave in the middle of checking someone out. She also seems to thing I was a bit crazy because I didn't think she should be checking me out with gloves on that she serves food with. I told her she needed to hire new staff and walked out. I will never go...

I’ve been here multiple times but the last 3 times haven’t been very pleasant. I thought it was just them having a busy/bad day but it doesn’t seem to be the case. 1. The food especially lettuce looks VERY old and nasty yellow now green. I thought this was just a slow day but the last 3 times this has been the case and it’s during the rush so it doesn’t make sense. 2. Managers ALWAYS look like they’re doing a million things and the staff is lost except for the cooks who obviously can’t leave their stations to help. I know hiring is tough now but if the managers going to fo the job of 4 people during lunch rush hour then why have the other staff there. This is just the final straw, today I ordered online and my lettuce and all items just did not taste how they usually do and the lettuce (lack there of) after I asked for extra was ALL yellow/ red colored and even taste old… The last time I was there a gentleman even commented on how old everything looked and the server didn’t even address it and the customer got upset the manager had to take over. I didn’t even eat this bowl, the app didn’t help and I can’t go back due to being tied up at work. What a waste of money and not to mention my lunch. At least my...