El Pollo Loco — Restaurant in Katy

All in all a terrible experience. I should have known better seeing as the person who ordered before me was given raw chicken. Manager had it recooked. When that individual asked about the number for corporate he told her he was unable to give it to her.

My turn at the counter was not much better. The girl cashier (Sarah Y was listed on the receipt but 2 other people worked it as well, so I am not sure who she really was) was based on facial expressions either high or extremely disinterested in her job. We ordered the chick avacado taco platter substitute rice and beans for chips, kids quesadilla, shrimp mango tacos, large queso and another shrimp mango tacos. She read the order back to me and I said make sure that the tacos are corn... since the menu says either flower or corn. She rings everything up and points to the total on the register. I paid and waited on the order. During this time another customer was at the counter complaining about their order.

The order comes... the chicken avacdo tacos were right, the kids quesadilla was right... the large queso had no chips with it, and we were only given one order of shrimp mango tacos with no sides (rice and beans). We asked for the sides and the missing order of shrimp mango tacos. We were delivered a cold taco, rice and watered down beans. I looked at the receipt and realized they did not even charge us for the second order of tacos... BUT charged us extra for tortillias and the way she rang up the sides and drinks we were charged more than the platter price.

Still trying to be a rational person, but frankly just wanting to be done with this place... I went to the counter and handed them the cold taco and asked for a new one. Then I proceeded to order another platter of mango shrimp tacos. I told the new cashier that I did not get chips with my queso. She called the original cashier over who told me she gave them to me. I said no you gave me one bag of chips but that was for the chicken tacos. She proceeded to argue with me over a bag of chips. I finally stated don't you normally give chips when you order chips and queso. The new cashier told her to go get me a bag. She proceeds to dig in her crack side of her waste line to pull her pants up, grabs a bag of chips and puts them in a bag and hands to me. Of course I didn't eat them. All the while another employee was dealing with yet another dissatisfied customer.

The next round of shrimp tacos comes out - notice I don't include mango in the name this time... because there was no mango on them... in fact even the sauce was different. The beans were different than the previous set of beans. And to add insult to injury we find a hair in the kids quesadillas.

The bathrooms were a total nightmare that looked like they had not been cleaned in weeks. No one even apologized for the MULTIPLE mess ups. Again I was trying to be rational and just purchase another set of tacos and move on. The least they could do is acknowledge their mess up. On the way out the door I paused as a member of my party went to the rest room. The cashier was going into the dining room to inform another party that there was an issue with their food... all the while once again digging in her butt crack to pull her pants up.

Never, EVER will I visit this...

If you haven’t tried El Pollo Loco yet, then stop what you’re doing find the one closest to you, and get there! El Pollo Loco consistently provides excellent service, the freshest food, and the friendliest service that I have experienced in a fast food restaurant ever. Keyword consistently. This is my mothers, favorite chicken, fast food restaurant. I was skeptical. that being the good daughter that I try to be, I took her to El Pollo Loco so she could have one of her favorite chicken taco salads. It was excellent. The manager knows my mothers name and greeted her by name when she came in the door. One – same manager (which is unusual), two – he appeared to be excited to see her, and three – the manager himself made certain that my mother received the grilled chicken taco salad exactly the way she has ordered it before. That’s really saying something. Clean. Each and every El Pollo Loco I have been to since that original experience has again, been consistently spotless. Regardless, of the location, the food is absolutely grilled fresh with all of the side, items cooked fresh, and all toppings made fresh by hand daily. The fragrance alone of the fresh grilled food make sure mouth water when you walk in the door. Cost? Reasonable, extremely reasonable. Since my first introduction to this chain of restaurants, I have made an effort to find one whenever I am traveling in order to enjoy the fresh food and friendly service that El Pollo Loco delivers . Additionally, I try local restaurants and fast food establishments, but none have rivaled the El Pollo Loco franchises yet. They also have an app that you can download and use for coupons, scoring points and getting reduced prices on their menu items. The menu items are extensive. They offer everything a typical Mexican restaurant does except this food is fresh and delicious. You deserve to this experience!! Become a regular , you...

I trully wanted to give this Pollo location a better rating but I just can't. First time visiting was at night last week an hour prior to closing and after waiting in line, the cashier informed that there was a 35 min wait for the chicken to come out. We were only 2 in line and there was clearly chicken ready on grill to what she responded was all sold out for people waiting out in the drive thru. Upon my second visit yesterday afternoon we were informed they had no shrimps and there was a 5 minute wait on the chicken. I downloaded their rewards app to redeem their free entré but it crashed (not their fault). Cashier kindly provided a $5 coupon which I appreciated. Customers behind me were complaining on why only one cash register was open. After a 10 min. wait, and receiving my 10-dollar, 4-piece meal, I quickly realized this chicken was not Loco but very malnourished. Chicken pieces though very delicious, were tiny and underwhelming not worth the price. The itty bitty portions of rice and charro beans didn't help either. My wife's chicken salad seemed to fare better on the price to portion scale. Cashier was the only bright spot providing great service. She even visited our table and provided some free churros for the...