Chick-fil-A — Restaurant in Katy

I was prepared to come back and give this place 5 stars but yet again I was disappointed by this location.

Before the remodel I was going to this location a couple of times. Then one day i heard they were open from remodel and I redeemed a free reward. It was for a spicy sandwich, went to drive thru, got all the way home, opened the bag, and no spicy sandwich. It was a regular sandwich. Okay fine, slightly upset but I was starving and had a long day so I just ate the sandwich anyway. I didn't call or report it because again mistakes can happen. Then on Sept 7th I did a big order, $77.76 dollar order. Place order on app, go to drive thru, get home, and yet again my order is wrong. I was missing a Mac & cheese, missing a fry, my kids got fruit cups and fries instead of just fruit cups, and then my Cobb salad was regular nuggets instead of spicy grilled filet. Due to the many mistakes I went back to the store. I drove back, went in the lobby, waited in a long line, and then got to the counter. I spoke with a team member and a certified trainer. I told them situation, provided my receipt, and then blank stares. No apologizes, no sorry, and not even a sense of urgency. The certified trainer than took the receipt, spoke with a manager who was bagging the lobby, manager looked at me, and then the certified trainer came back. Told them my missed food would be out. Still no apology and before I walked away he asked me for the mismade Cobb salad back. I asked isn't that cross contamination? He said oh and then continued on. I sat on the mobile area pickup upset. Then a Sr. Team member came up and asked if everything was okay. I said no it wasn't and explained my frustration/disappointment with the past 2 experiences I have had. She immediately apologized, checked on my order, gave me a drink, and brought her manager Susie over. Susie is great. She apologized, explained the situation on why the orders have been having errors, and offered me 3 free meals. I thanked her, she added me in the system for the meals, and made sure I left feeling better about giving this location another try. Tonight I decided to do just that. I went with my boyfriend inside and explained the situation to two front of house workers. One who was pulling me up had me pulled up and then just walked away. No what would you like, how can I help, just walked away. She started bagging drive thru for some reason? Then the other counter person was being very kind with me but still didn't take my order. Then the same Sr. Team Member who helped me in the last experience came up and helped. She took my order, apologized for everything, and went to make sure the kitchen knew about my order. This girl deserves to be trainer or team lead. Anyway we get our food, get home, and my order is wrong. I was missing an avocado lime ranch for my salad so my boyfriend could not eat and my spicy sandwich was a regular sandwich.

Even though this location is 5 min from my house I will not be coming back. The lack of empthy from team members, wrong orders, and just downright disappointment on now 3 occasions is too much for me. I can't justify coming back because I've now had 3 occasions where they dropped the ball. Some work needs to be done...

I am not one to usually make complaints or to leave a review, but I am genuinely upset about my experience. I had an emotional day yesterday and decided to eat out and I wanted to indulge. I pulled up to the drive thru around 9pm which is a full hour before close. The person taking my order was very rude and short and seemed very upset that I was ordering. After I ordered a number 2 delux he gave me my total and I politely had to ask for more items. And each time I would ask he’d repeat my new total. Made me feel even worse about ordering all that I wanted to order because I already knew I was indulging so I didn’t even order all my menu items. Then I got to the window and asked for my sauces. The only words spoken by the girl at the window was a conversation she was having with her coworker. I said thank you and she stared blankly at me. I looked in the bag to see she only gave me one of the sauces I asked for. 2 sauces total. I thought ‘dang Chick-fil-A has gotten cheap but oh well’. I go home to find I was given the wrong order AND there was what appears to be a bite mark taken out of my cup. How foul. I reached out to chick-fil-a complaints about this experience and they gave me a generated response and a coupon for a cookie and a sandwich. Once again I’m thinking ‘dang Chick-fil-A has gotten cheap.’ If I ever go back to chick-fil-a to use my little free sandwich it will not be...

Those Grilled nuggets are delicious! And the waffle fries are a delight whether with or without ketchup! Dine in is open, every other table. To Go Line is a double line and very busy. Kids had double of chocolate milk. Everyone had plenty of nutrition. $30.00 for the 4 of Us at lunch time. A real treat to be repeated!

Today makes 2 days in a row! Just the two of Us! Me and two year old! I thanked her for fitting me into her busy schedule. Fun meal!

Day 3, back again! Kids ate healthy grilled chicken nuggets, fruit cups and cinnamon apple sauce for the baby. Easy on a child's mouth after a dental visit the day before. Traffic was lighter today. Other cars were patient with Us as we crossed traffic, all holding hands... We also met Kristina. Very accommodating! Very cordial. And a blessing! This was a nice treat for all of Us!

Day 4! Me and Baby. Really busy parking lot today. Hang on to Your kids! Inside, not so much. Wanted to make certain she ate a balanced meal of protein and fruit cup. Leftovers for her tonight. I don't know who had more fun, Us or Staff! Enjoy! I know We did!

Day 5! This is habit forming! In a good nutritious way! Really busy double car line today. Watch Your kids if out of the vehicle! We all hold hands crossing traffic. Inside very few people. Food is always fresh, warm and ready to eat! And very clean! Very...