Dollar Tree — Local services in Katy

If you are a MINORITY (OTHER THAN MEXICAN), DO NOT GO TO THIS DOLLAR STORE; TAKE YOUR MONEY AND GO SOMEWHERE ELSE WHERE YOU WILL GET TREATED WAY BETTER AND NOT JUDGE BY THE COLOR OF YOUR SKIN.* If you are reading this and you are from dollar store corporate office or the franchise owner of this location, YOU NEED TO LOOK INTO THIS QUICKLY BECAUSE A LAWSUIT WILL BE CONDUCTED ON YOUR STORE MANAGER FOR HARASSAMENT.

The manager of this dollar store at 315 S. Mason Road in Katy, Texas, 77450, is quite racist. She attempted to prevent me and my kids from making a purchase there by stepping in front of me as I put my item on the conveyor belt and yelling at me to go to another register where there was a large line. Later that day (07/02/2023) , my kids were accused of stealing by this same person. My kids started to leave the store without purchasing anything since the new foreign, non-English-speaking clerk declined their transaction. (There bank card has plenty of money to buy 4 dollar store items).The same manager approached my kids and told them to give her the dollar store bag. She was accusing them of stealing! My son raised his hands high over his head and stated that he didn't take a bag. This rude, loud, racist, anxious, and mean-spirited spirit manager didn't notice there wasn't a bag in his possession while standing right in front of him, yelling at him, of stealing. Then he told her to turn around and look, the bag is on the counter next to the cashier. She turned and look then said Oh, and walk a way. My 14-year-old son was extremely upset felt very humiliated, and angry for being accused of stealing, something he had never done...

Lynn the sales associate was very rude to me. I was next in line and Lynn told me that she was closed and that I needed to go to the other line. By then, another register had opened up and all the people had shifted over there, which would of made me number 4 or 5 in the back of the line. I asked Lynn if I could stay and she threw her hands up and said "yah, whatever." Casandra, the assistance manager was standing there and witnessed it all. When Lynn was finished with the customer in front of me, it was then my turn. I asked Lynn for the address to the corporate office and phone number. She answered rudely and said she didn't care if I wrote the corp. office. She told me that her mother was in ICU and that she was supposed to get off 20 minutes ago. I told Lynn that my mother died in March 2014 and I had just buried my father in December and that was no excuse for her behavior. Casandra told me the manager Bob was on vacation and that he'd be back in 1 week. I will never shop at your store again and will tell as many as I can about how Lynn treated me. She represents Dollar Tree. So Dollar Tree was rude...

Poor customer service from the manager and staff. Went in this morning to get helium balloons, there was no helium up front so I asked the cashier if I could get some of the ones already inflated. She said yes but was already tending to a customer so a few seconds later, the manager came out of her office and asked if I needed anything. Conversation: Manager-do you need anything? Me-Yes. Some balloons. Cashier - there is no helium up front. Manager - talking to cashier, Well, you have a boy in the back, I'm not strong enough to get the tank up here. Me - well, I'll just take some of the ones you have here. Manager - pointing to the ceiling, well, these are the only ones (points to ones on the roof that are partly inflated or almost desinflated) Me- well, what about these that are here? (Point to better looking ones) Manager - well, Im not that tall. I would need a ladder and I don't have one.

Seriously? It was as easy as getting a broom stick or something similar and pulling them down. But, she was clearly not going to go out of her way for a customer.

Sad. Because its...