Impress Computers — Local services in Katy

08.22.2025 Oooooooh Kurt! You are truly something! You never cease to amaze me! Thank you for stepping into our "outage" and figuring out that we were under attack from bad players! Thank God we have Impress Computers as our IT Company and for our current set up! Thank God you have great employees on your team like KURT! I'm sure all of that had a big hand in protecting us! Appreciate you!!!

08.08.25 Thank you, Kurt! for handling our remote telephone system issue where it wouldn't connect -- and had to transition from one carrier to another. Your coordination of events, people and background took some effort and the hard work has paid off! We appreciate your kind coordination with RTC Business Solutions for making it all come together! Appreciating all you do! Another reason why I love Impress Computers!

07.23.25 Kudos to Kurt!!! He intercepted my trouble ticket and jumped in to tackle what he knew about the situation. His insight gave me great understanding and guidance to help me make a well-informed decision. I love Impress and I value your help!

06.24.25 Roland is the man! He can run the entire Impress Computers business and take care of our business personally when we need him. We appreciate you, Roland and Mandy!

06.10.25 The single biggest benefit to our company since having Impress Computers take over our IT and enrolling in their managed IT Services program is that we have no more concerns about IT. They have totally taken the worry/stress out of the equation. We pay one monthly fee and they take care of everything. It's that easy. We feel Impress does better than other IT firms we've worked with in the past because they are actually pro-active. They monitor our entire system to make sure everything is in working order and with quarterly reviews, we can tackle any outstanding issues, if we have any, and plan for the future with laptops that are out of date, new antivirus coming out, etc. They even send out a new online safety training video every month straight to your email. They demonstrate that they truly care about you as a person and the people in your business. If you're on the fence about choosing Impress Computers as your IT firm, I would say, it is well worth the risk. Their response time is unmatched compared to other firms I've worked with. We create a trouble ticket and they respond within minutes or within the hour almost every single time. Impress will work WITH YOU through every concern. Their program is thorough and well advised to take good care of you and your business. You'll find yourself happy and stress free from the burden of IT. They come highly recommended. Just do it! You'll be so glad you did.

05.28.25 I love and appreciate the fact that I can submit a request through a ticket, within minutes I get a confirmation that it's going to get addressed and within a couple hours I can count on Impress Staff to take care of me even after hours. Joshua Dolotina is the BEST! Thank you so much for all the systems you have in place to make your customers feel like you care about them. I highly recommend Impress Computers for all of your computer and phone system needs and questions. Give them a call today!

04.25.25 Thank you for taking care of our software updates for us! You're always on top of things and we appreciate your dedication and reliability! Just one of the reasons why we choose IMPRESS COMPUTERS of Katy, TX!

03.31.25 Joshua responded quickly to my request for a repeated failed software update. He researched it and found the issue in a timely manner. He is knowledgeable, professional and always polite. Joshua gets an A+++ today! Thank you, Josh, for always taking good care of us here...

This Place is truly Horredous, It all started with 3080 Pre Orders, there was an advertisement from the for the cards, I had messaged them to get a response that the MSI ones to come in the end of october or early November and the others cards were to come much much later, so I had opted for the MSI ones for the premises of getting the cards very quickly. This is where it goes downhill, the cards were expected in that time frame and had far exceeded that, first it was the unanswered emails and messages, to being lied just so I can keep quiet, I was told to wait to get the cards on the 15th and then was basically told to wait even longer blaming it all on the manufactures. I PURCHASED THE CARDS FROM YALL NOT MSI and for the premises of getting the card on the promise of that time frame, it sucks because this company lured buyers in with that saying that the cards where go come in at those time frames and only that. Now, I Have to wait a whole month after promised time frame to even get the month after asking on the promised date of the 15th to get the cards. This company is a joke and can't take on pressure at all. I just want my card, not some lousy people that cant even answer emails. I even asked to switch out my card with another one if they'll come even earlier with no response even if it seems fair. First was the promised dates to lure me in, then the unanswered emails and then being straight up lied to so that they can get time to scheme another reason why they arent getting the cards. I would not be surprised if they say that it is delayed again. I don't care that the cards are hard to get, for christ sake yall are a company and had promised buyers about cards just so you can have buyers lined up. Yall are a...

From our experience with Impress all I can say is make sure that the technician they are sending over knows what he is doing and does not try to waste his time just to charge you for time he didn’t actually work for. Our last time doing business with Impress Rolland tried to call me a liar and say that they always have issues with us when they send their technicians. We have done business for the past year or two and every time they send someone it is always a new tech who does not know what he is really doing and is always unprofessional. This last time his technician left our printer and scanners uninstalled when everything was working properly the issue we were having was how slow our system was running. They of course tried to charge me $300 for 30min both techs were here for. The first tech only came to waste time and leave our systems in much worse condition than it was. They had to send a second tech to fix the problem the first tech. had wasted doing. Rolland had the nerve to stay on the phone over 20 min arguing back and forth with me calling me a liar and vouching for his technicians when he doesn’t even see or know the real business his techs are giving to their customers. Also make sure you sign off on the invoice making sure they charge you for the actual work done. I never signed off on the extra hour they were trying to charge me and of course they did not even have the proof therefore, Rolland fixed the issue but overall really bad customer service we have had with Impress especially...