Taco Cabana — Restaurant in Katy

I’ve been a regular customer at this Taco Cabana location and used to come every Sunday for breakfast tacos. Unfortunately, I had a very disappointing experience recently that has changed that.

I went through the drive-thru and was accidentally charged $64 — the total for the car in front of me — instead of my actual order, which was around $20. I immediately told the staff member, who acknowledged the mistake and said “Oh, that was for the car in front of you, no worries.” She then took my phone to charge the correct amount, but told me the transaction wouldn’t go through.

At this point I was confused, but since the original charge was still pending on my account, I assumed it would cancel out by the next day. Unfortunately, it didn’t — the $64 charge went through.

I went back to the store to explain the situation, and the manager immediately seemed to know what I was referring to. She told me the employee had already mentioned the issue and even showed me receipts, saying the other customer’s card had been charged instead of mine. But I had clear proof from my bank account that my card had been charged. Despite this, the manager said she couldn't help, but would take my name and number and have corporate call me within the week.

That call never came.

After waiting a week, I called the store again, only to be told that there was no manager on duty and the manager was on vacation for another week. I also tried reaching out to Taco Cabana’s corporate line multiple times, but couldn’t get through due to constant disconnections or long wait times.

At this point, I’ve accepted that I probably won’t get my money back, which is incredibly disappointing. What makes it worse is the lack of follow-up and accountability. It’s especially unfortunate because we really did enjoy coming here regularly — and one particular team member (whose name I sadly don’t know) was always so kind and welcoming. She remembered us every week, and I genuinely wish I could recognize her by name.

I’m not one to leave complaints lightly, but I felt it was important to share this. I hope others don’t go through...

Food was only ok, but service was pretty terrible. The girl who took my order was very nice and got it right on the receipt. I asked for sour cream on the side with my chicken tacos, which is exactly what my receipt says. Got to the window and it was a different lady. She did not greet me, after waiting a minute she just told me my total and took my card. No hello, no I'm sorry about that. Then I just sat there for several minutes waiting for my food. I could see there was some discussion about what was being put in the bag, so when she handed it to me I asked if the sour cream was in there. Without looking at me she said yes and moved on. So I double checked, and NOPE, it was not actually in there. So I looked at her and said the sour cream isnt in here... she said 'its extra', I replied yes but I ordered it back there. She said well she didnt charge you for it. I replied well that's not on me that is on you, I asked for it. She said but you didnt pay for it. I said well can you just give it to me anyways since I ordered it? And she rolled her eyes as she grabbed a sour cream to give to me. If you mess up my order... that is not my fault. I would have happily paid for the sour cream I ordered. In fact I would have paid for several. What pisses me off is that when I asked if it was in the bag, she said YES! she lied to me so that she wouldn't have to deal with me wanting the sour cream. That is awful customer service. On top of that the chips that came with my combo were not rolled up well and spilled all in the bag. I will not be returning to this location. And the other location I've been to also had bad service, so I really will not be going to TC at all anymore. The food was not good enough to put up with that. I'm only putting 2 stars instead of 1 because the first girl who took my...

The management here needs serious work. There was a cashier(obviously new) that got my order wrong. No problem, I patiently explained the correct order, and she immediately tried to fix it. However, she wasn't aware of the rewards program and looked disappointed. I told her it's fine. Get your manager to explain it, and it's helpful information for her. All the while, the manager sees her struggling, doesn't assist her, and speaks rudely to her when she asks for help! The manager was very impatient and annoyed with me, although I was calm and patient throughout the process. Once she showed the cashier how to use the rewards, I told her, " See. No worries. You learned something new today!" I smiled at her and told her she'd be fine. I then asked her to pretend to do it again, so she remembered how to do it. She did and finally smiled. It dent good to know that you're growing and learning. I wouldn't recommend this location to anyone! I refuse to accept bad customer service anywhere I go! That poor cashier just needed the patience, support, training, and assistance of her manager. I wish I had a restaurant. I would have hired her on the spot and released her from that situation. You have to take care of your people and treat them properly. Their skills and knowledge are direct reflections of your leadership. All she did was ask for help! My husband said in the car that I was a better manager to her than her...