Sushigirl Kauai — Restaurant in Kauai

First off I’ve been going to sushi girl since the girl started this many years ago, I think her name is Taylor. But in the last couple of years, I’ve seen a digression of the quality of the sushi made there and especially service. Everything from mixed up orders to, wrong orders. Pieces of hair in the sushi, bad service. The other night I called in my order said they said it would be done in 30 minutes when I arrived, they said they had accidentally given it away to someone else. They said they’d have my order out in another 15 minutes. I actually waited one hour. As the girl who was making the sushi kept taking phone orders,, that she couldn’t fulfill telling them the same thing it would be 30 minutes when that was not even possible. Once my order arrived, it wasn’t made to go like I asked the sushi burrito fell apart, not used to the same quality that once was there. There was a young boy working there, and he was not very friendly and his customer service skills were lacking to put it nicely. Both of these young people working in there, we’re hustling trying to do the best they could, but obviously did not have to train to carry out their task. Didn’t give the right amount of time that a customer would be waiting. And kept teaching orders she could not fulfill in the promised time! This will be my last time at sushi Grill the last several times I’ve been very disappointed in the and in the...

This is an updated review. I ate here once and yes it was a good sushi burrito for a decent price ($16) but I guess that experience was a once in a lifetime experience. I live on the island and since going there I have returned 3 more times only to find them unable to take orders. I've called everytime before hand since the first time we showed up during business hours to find them in an unadvised renovation according to their website. Every time I call there is a long ring with no answer. Same thing happened today and after finding their social media accounts and confirming that they are actually open we decided to drive all the way there to give it another shot only to be told that they don't have any more food (during lunch hours) and we need to come back another time. I asked if their phone worked because maybe it went down from renovation and they didn't know and they said we don't accept phone calls if we don't have food. So basically in order to find out if they have enough food to serve you or if they're open you have to drive yourself all the way to their only location and try your luck. 1/4 times was enough to not want to go back for us. It doesn't hurt to answer the phone of an expecting client and fill them in so they don't waste their time. Thankfully Paco's tacos is close by and it's saved us from starving and is arguably a...

Unfortunately the service was so poor that we never had a chance to try the food. We showed up a few minutes after the posted opening time and awkwardly stood in front of the place for a few minutes waiting for someone to acknowledge us while we listened to their profanity laced chit chatting. Finally I poked my head in to ask if they were open and they said they were not, but would be in about 10 minutes...to be conitnued.

We returned 20 minutes later and asked if they were open. After some discussion inside the kitchen they turned and said they could take our order but it would be 20 minutes at least to get us our food. Reluctantly we ordered but they refused to accommodate an order over greens because they said they didn't have enough greens and needed them all for the burritos. No apologies, just a blunt response.

We left and went across the street to another fish restaurant. The entire interaction was unprofessional and they were quite rude and defensive. Thankfully they didn't have those greens otherwise I would have to live with myself knowing I supported their business.

Do yourself a favor and read the other negative reviews....