Dickey's Barbecue Pit — Restaurant in Kaufman

This was yesterday around lunch time.

To start, I went for my mom, she did not go inside so I had these interactions. She stated the food was good.

As for me, when I walked in I was the only customer there. There were two gentleman behind the counter and two other men off to the side.

After being greeted by the two gentleman behind the counter one notified me that he was working on an online order and that he would be right with me. He was very kind and helpful so I had no problem waiting and he even clarified about online menus and how each Dickey’s is different (something I didn’t know).

So as I’m waiting another customer comes in and the man behind the counter mentions that they are under new management (the two guys off to the side).

A few moments later the online order recipient comes in and by this time I’m at the register, she is thanked by the “new management” for her order but I was not. Literally close enough to hear her being thanked.

I do want to add in here that the two very helpful men behind the counter doing the work are white and the “new management” were of what looked to be African/Middle-Eastern/Indian * [I’m not trying to be disrespectful in anyway, I just don’t know those facts ]* their complexion is close to mine. It surprised me because I was like right there paying for my mom’s food.

This is my experience of not being thanked by new management while the previous customer did. I’m not sure about the customer after me I was gone by then.

My advice to new management, I pray this review helps you two with customer interaction.

In closing you can choose where you want to spend your money and feel...

This particular Bbq restaurant is Very Special. The sliced brisket was So FLAVORFUL and Super Tender!! I was so Surprised. I also had coleslaw and green beans which were very very good also. As I was finishing my meal ; a man in a booth asked me how Iliked it. I told him how good it was and he said he was glad to hear it because he smoked the meat hom self. I told him how surprised I was with how flavorful and tender it was, especially being a chain restaurant. He told me All of the different steps he takes to get It that way...One of his steps Is very time-consuming,expensive and very unique. I travel a lot and have eaten at The best barbecue restaurants in the southern states. My favorite being Franklin's bbq in Austin, and used to be my 2nd Hoodoes in Dalehart tx... this Particular Dickies bbq in Kaufman is almost tied for First. The man I spoke with who put so much love into his barbecue ended up being the owner of this franchise, Every time I come through here I will always get at least one meal from him even if I have already ate. P.S : the owneralso gave me some homemade Ambrosia to try I took it with me andput it my cooler. 2 days later remembered it- IT WAS SO GOOD- U GUYS...

Went in on a Saturday evening around 6pm and they were out of almost all meats. Specifically asked what was on The Westerner, and I was told two meats and cheese. Since the jalapeño sausage was one of the only meats they had available at the time, I opted for double sausage. Few sides to choose from, as they were out of several of those as well. Said they had been very busy and sold out. Idk how they expected to make it through an entire Saturday night, and I got the vibe I was the only one even remotely concerned. Anyway, I checked my sandwich when I got to the car, and it had a single layer of sausage on it. Zero cheese, even though the guy told me 30 seconds before he made it that it came with cheese. Went back in and he said "Oh I forgot". Added cheese behind the counter, which I did not witness, probably because he took about half a slice of cheese and broke it into several tiny pieces and spaced it over the meat, like he was trying to fool somebody with an optical cheese illusion. It's very obvious this place has zero management....