Central Mercantile feat. Ktown Cakery — Restaurant in Kearney

Our cake decoration order was wrong on 2 out of 3 cakes. Sho I had to return the next day to pick up "corrected" cakes. 1 of 2 was corrected, they didn't have time for the other. They offered a small discount (12.5% of the total) and expressed regret, but didn't hesitate to make excuses either.

I drove straight to the reception site and arrived 1/2 hour before the first gusts. And guess what, the cakes were DRY. 2 out of 3 were nearly inedible and lots of expensive cake was thrown away by our guests. I don't know if this their typical method of operation or a passive aggressive attempt to damage us for expecting our order to be correct and pointing out that they messed up 2/3rds of our order's decorations. How do you dehydrate a cake to that extent? I don't know, but I could imagine various techniques.

I'm out $200 for the cakes plus over 2 hours of my family's time and fuel to travel to Kearney twice. My daughter's party hopes were not completely fulfilled and or guests left with a disappointing experience. Thank goodness they are understanding and gracious.

The potential is there for this to be a successful operation and the artistic talent needed to create beautiful confections is evident. I really wanted this to be great cake and hope they can get their act together but I know that I won't be going back or recommending them either.

Proceed with caution. Hopefully your experience goes...

What the heck is wrong with this establishment?? We had an issue with the money transaction so we went back to try and settle it and figure out what went wrong. Instead we were interrupted by the owners niece and told us that we were wrong. One she had nothing to do with the situation. Her unneeded input and mumbling under her breathe is both childish and unprofessional. You call her a manager? I know for a fact I'm not the first customer who have had issues with customer service here and I'm pretty sure it's the same rude women. She didn't apologize in any way and the owner even defended her actions. Treating customers with disrespect is not the way to run a business. We also gave them a review on Facebook that has disappeared?? They aren't even taking responsibility for there mess ups or bad employees. So disappointed....

A culinary enthusiast's dream, blending the high-end appeal of stores like Williams-Sonoma with the charm of a local deli and treat shop. With an extensive selection of cooking gadgets, entertaining tools, pizza ovens, and fruit preserves, it caters to a wide range of culinary needs and desires. The store also boasts a dedicated treats and ice cream deli section with options for gluten-free visitors, ensuring everyone can indulge. Beyond shopping, K-Town provides a cozy space for customers to relax and enjoy their purchases, complete with tables and seating. The staff's friendliness and helpfulness enhance the overall experience, making it a must-visit for locals and visitors alike. Positioned conveniently on Kearney's main drag, parking is readily available, making it easy for anyone looking to explore this...