Giambalvo’s Wood Fired Pizza & Pasta — Restaurant in Kearney

Worst customer service I think I’ve ever experienced. Horrible experience all around. Walked in and stood at the door waiting to be seated. Stood there for several minutes and no one acknowledged us. After maybe 5 minutes, hubs and me were looking for a seat to seat ourselves(we’d never been here and there were no signs, so we assumed it was seat yourself) and an old blonde lady appears at this point, I say… do we seat ourselves? She says no, and walks on. I’m assuming she’s coming right back to seat us. Nope, we continued to be ignored and nothing was said to us. At this point, we should have just spared ourselves and left. After waiting another 5 min or so, we were finally seated by someone else. No greeting, no nothing. Once seated our server brought menus. Menu selections sounded wonderful and we were hungry. We ordered our food, and waited a good 40 min for our appetizer and 5 min later, our pizza came. Pizza was barely warm and not good. We had no napkins, no utensils and our server didn’t think to bring them or check on us. We were almost done eating when she brought napkins and still no silverware. Bathrooms had no tp in dispenser and no paper towels. At every turn the service was horrible. The old blonde ladies attitude was even worse(and we were told she was the mgr… yikes) What’s sad is this could prob be a good restaurant, but the staff truly needs to be overhauled, expanded and trained. If you read reviews, this has been an ongoing problem for the last 3 plus years. Management is definitely lacking and will run this place into the ground if changes aren’t made. Bottom line, poor management, poor customer service and food is very much lacking....

First Time visit after hearing good things from friends & family in surrounding towns. Ordered 2 appetizers, 2 entrees, 2 specialty drinks, 1 dessert. Every single thing tasted AMAZING. Our server Jake went above & beyond with very knowledgeable & attentive service. Asked his opinion on several menu items before ordering, & his input & patience were perfect. It is evident that he takes pride in the restaurant he works for, I was given the impression that he was probably related to the owners by the amount of knowledge he had about everything. But no, he is just That good! The ambiance, the speed of service, the attention given, & most importantly- the TASTE of the amazing food made my night. I will be recommending Giambalvo's (and Jake!) to any & everyone, and already cannot wait to come back. Additional Notes: Plenty of parking on site. Very clean & nice smelling restrooms. Great sports viewing on bar side. Good quality to-go containers. I sat in a comfortable booth. One Suggestion: The women's toilet had a bit of a wobble, nothing a simple tightening up can't handle I'm sure! THANK YOU FOR MAKING OUR DREARY WINTER NIGHT SO WARM & PLEASANT! We...

My family of 7 (including two kids under 4), went here at 5:15 on a Friday night, 10/1/22 to avoid the crowds. There were 4 other families there beside us. We had to ask repeatedly for napkins and silverware. We noticed everyone else was sitting around with no food and looking irritated. No one came out to refill our glasses. We waited almost an hour and a half before asking about our order (simple sandwiches and pasta dishes). Immediately three servers brought all our food out. It had been sitting back there for quite awhile: oil and cream in oasta had separated and everything was cold. We got our food at 6:40. At the same time this woman walked in and started making comments our way that they had rented the place from 6:30 on and we needed to leave. She kept glaring at us while we were eating. Many of the tables around us were filled with dirty dishes from customers who had left over an hour ago. They could have been helping clean those off instead of being so rude to us. Our bill came to over $100, no alcohol. Having just moved our daughter to the area, we were hoping to frequently visit this restaurant. That will not be the case. Very...