Wendy's — Restaurant in Kearney

At the Kearney north location, ordered inside to go. Waited 10 min to order, then waited 20 minutes for food. As we stood their waiting for our food, we watched on guy rotate sandwiches from one tray to another 3 times trying to figure out what sandwich went where. Then watched him take my wife's chicken nuggets to moved it to a different tray, and a nugget dropped out and he took his bare hands to grab it and put it back in the container. After getting home, all 3 of our sandwiches was not correct! Very frustrating especially when we live miles outside of Kearney. Not impressed with service and attention to detail. Especially dropping over $30 for only getting our fries correct and nuggets not...

Wasnt impressed with quality of the food at all. My burger was soooo dry I could hardly swallow even with my Lg. Coke!! Ended up feeding most of the "beef" patty from my burger to my Dog! However the service was suprisingly pleasant! Especially, pulling thru the drivethru, literally mins before closing. We were prepared & understood that we might not make it in time to place an order..... And that we were ok with as well. But the Gal in the drivethru window didnt show any annoyance towards us or inconvenienced, She pleasantly took our order. She did a great job!!! I wished I'd gotten her name, so I could tell her Thanks! 👍 To the Gal, working at Wendy's...

At this point I can still remember when Wendy's ads said alway fresh never cooked until you order those days are long gone. After ordering and stating we would wait for fresh they tried to give us old food. Then we we refused their retubrution was to give us spicy nuggets instead of the regular we ordered as well completely they messed up the hamburger order. However the last laugh is ours we are secret shoppers and they failed with a zero score. Save you money eat somewhere that the staff actually cares about...