McDonald's — Restaurant in Kelso

It's almost a given that you have to look past food quality when choosing fast food for a quick meal. Committing to an order you agree to that, and also can't have to high of an expectation. However, what you do expect is fast and fresh. Moving forward... My order was put into the computer incorrectly. Not known til over TWENTY minutes later when my forgotten food was finally handed to me through the secondary window. Even asked the middle aged gentleman if my food was hot. A more than fair question as my wait time was unacceptably long. Employee answered "yes absolutely, as it always is" slightly irritated I look through the bag to find messy placement of incorrect items and room temperature fries. Now even more irritated I make my way back through the drive-through. Gentleman stated above on the speaker directs me to the window to address poor service. Only to be greeted by a less than cheerful shift lead, I'm assuming. As her attitude was of someone with "authority". She made it seem like I should have been happy with what I got and continued to question my request to replace my order. Finally received my correct order. If I had to guess they definitely didn't replace all of what was supposed to fresh and hot, just replaced the incorrect items. I suppose the moral of the story is if you want it done right and the way you want, you probably shouldn't expect it from...

Two drive through lanes, but sat in one while they helped people from the other - someone did say "be with you in a minute" but continued to ignore me. When he finally did come and I asked why they directed people to two lanes but were only serving one he made some nonsense excuse and said "well, I don't know how I can fix it now". Then waited forever for what is supposed to be fast food and after finally arriving at window ... Ignored some more. When girl finally appeared with my order, instead of handing it to me with at least a "sorry about the mix-up" or "thanks for your patience" she turned her back on me while holding my food and engaged in a flirty conversation with a co-worker. When she was done with her conversation she finally gave me my order and I let her know I was unhappy with the experience and she said "well, it's just the two of us filling orders" and stared at me with her mouth open like she was hoping I would drop dead. If your business is open you should meet minimum standards of customer service and if you can't you should close. Wont...

We stop at this location everytime we pass through headed North or South whenever we're on travel we usually get service but this trip the app was down we couldn't use any points nor gain any points ( I asked if It were possible to gain the point somehow at a later time but they weren't able to give me an answer,) we had to wait quite some time for someone to assist as the ordering machines were down as well and the staff was extremely busy in back we did finally get serve by an eager to assist new employee I'm not certain of his name but I'm thinking it was Robert Mer#570953 who did tried very hard to make things right ,but we didn't get Napkins, nor did we get our dipping sauces, or our Pie correct but he tried really hard to help us but he was running the cash register not in the back so I'm sure if he were running the back he'd definitely do a better job in ensuring the customers experience was to McDonald's expectations. he made the experience pleasant So thank...