McDonald's — Restaurant in Kenmore

REVIEW AMENDMENT HIGHLY RECOMMEND! 👏🏼👌🏼👍🏼😃😎🙌🏼 We live locally and have been coming here for 10 plus years. We come at least three plus times per week lol. Me and my wife always love the quality of the food it always comes out super hot fresh etc. Even if it's not ready right away they sometimes will have you park in the spot ahead for a Max of maybe a minute at most to wait for hot fresh fries. 9.5 out of 10 times coming to this McDonald's, it's always usually a very positive experience. There's usually an middle aged Hispanic woman who works the front window usually mostly around dinner time - she remembers us by name and has incredible customer service skills. She always works the front windowsand she's always very helpful very professional she knows it's by name. She's always very easy to work with and should get a promotion and raise. She should be in management and should be making more than anyone else at that place. She has a little bit of an accent, and again, she usually always is working the pm/dinner and later shift at the first window. Thank you for your hard work! We look forward to seeing her.

And overall pretty much everyone at this McDonald's is great. They're super professional, super helpful and kind and courteous, and they all are extremely hard workers. They have changed my previously negative perspective towards fast food restaurants in general. I don't understand again how this place doesn't have 5 stars. They definitely deserve it! Thank you so much for your great work and excellence and professionalism! We appreciate...

I'm writing this review in hopes a supervisor will see this and my reviews are based soley on this experience(Otherwise id give a 5-star all around for this location). My fiance and I visit this location daily, sometimes twice a day, for food and coffee on our way to and from work and it is always a friendly experience. Except for this morning. I ordered 2 Carmel iced coffees through the app(one medium, one large) and when we received them my coffee, the medium one, was hazelnut. I have a mild allergy to tree nuts. Nothing severe just get hives and a scratchy throat. When I went to the counter I explained what was wrong and the associate, who I believe is named Evon, stated "its not my problem. I'm not remaking it." I don't care about the coffee as much as I care that we are continuous repeat customers and we were completely disrespected and they refused to remake a drink(one that could have killed me had I drank the whole thing). I'm not typically one to post reviews but I can't seem to get ahold of the office and the associate is a shift lead or manager of some sort. I don't need or want any sort of compensation or refund, I would just like my situation heard and possibly taken care of. Thank you so much. Edit: I will also state that I only had one drink of the coffee and had my fiance taste it to verify...

May 12th! Excited to go back for lunch, same older lady, tag said Manager, took our order 2 fresh cooked Cheeseburgers extra cheese and 2 fresh cooked Filet of Fish extra cheese. She repeated 2 cheese 2 fish extra cheese, I REPEATED FRESH COOKED! Could tell she had attitude, repeated for the 3rd time fresh cooked please. Only thing different from 1st visit was the nice big gentleman wearing mask that told her make sure order is fresh cooked. Our 2 Cheeseburgers arrived not fresh cooked with one piece of melted cheese & 1 cheese put on top not melted, not hot or even warm. None of our 4 sandwiches were fresh cooked! Very rude, disappointing after making very clear 3 times we wanted fresh cooked!!! She clearly does not like, appreciate, or respect her customers or the company she works for, maybe she does not like old people, we are in our 70's the reason we did not create a scene. Could tell she was not going to make our order fresh. Unfortunate, very disappointed. Went from best experience at McDonald's to worst on the very next visit. How many customers has she...