Captain Dat — Restaurant in Kenner

This is a location I use to order from at least twice a week. I also placed larger orders with my former employer for parties. When my father came to visit me, I placed an order of 2 hot sausage and cheese poboys. My poboy was completely burnt. There was no taste of the sausage at all just brunt. I called this location back to inform them that the sandwich was burnt and tommy (if that’s his real name) was completely rude. He over talked me when I was explaining to him that the sandwich was brunt and then went on to tell me to go somewhere else for my sandwich. I would expect this response if I was speaking to him harshly, or being completely belligerent or rude. However, we often joked when I came to this location since I was a regular and I gave this restaurant A LOT OF BUSINESS. Needless to say, me, my family, and associates have taken our business elsewhere. Tommy if you are reading this, you did not apologize once for speaking to me the way you did over the phone. In addition, I did not initially request my funds back until you became very disrespectful via phone. Honestly, if my father wasn’t present with me, I’m sure you would’ve responded even worse. This was so distasteful and I will never purchase anything from you all again! Food: the best item to get from this location is the chicken plates. However, there’s multiple items that has changed and I started getting elsewhere before this conflict. Crawfish is way too spicy and they say they’re the cheapest locally. THAT IS NOT TRUE! The bread for the poboys are too hard and you may end up with brunt meat like I did. Their other platters are just simply not worth the price due to flavor and the amount they give you. Captain Dat you lost a loyal and consistent customer due to your employee Tommy! He has already informed me that he...

Food well let's just say .I ordered a hot sausage poboy sandwich. The order took less than 10 minutes to prepare. Really I'm thinking they're quick. But didn't realize the time until I opened up the warping paper. Sandwich wasn't hot at all. Meat looked very dark. But maybe I'm tripping so I bite into it and then. I say something isn't right. It not hot and taste funny. I look at everything with this sandwich and notice it's not hot.How could this be ,so I call the sales manager over and ask him is it fresh. He looks at me like a little confused and then he looks at the sandwich and says everything is fresh. So I said why's it cold and the meat isn't hot. He's like everything cooked to order. I told him it didn't taste fresh and look at the meat. Black and not hot. He smiles and walks away. I look 👀 and say cool. I'm outta her and never going back. Make sure you're sandwich or burgers or cooked to order and not leftovers...this is exactly what I got .. U will make someone sick 😫 please check your orders...Just a...

Wow I’m extremely disappointed ☹️. Shrimp po boy was okay bread very hard . Fries good but hair and just dirty. The guy I gave my order to was actually pretty rude…I understand owning a business sometimes you can become real slack. (I own one to) Clean up the establishment clean the windows clean the bathroom and care about your customers . God bless. I feel so stupid for paying for service that made me feel as if I was the lowest person . Lesson learned I should have never came based off of the reviews but I didn’t want to be judgmental…for anyone asking why didn’t I just tell him about the hair. He already had a bad vibe to him so I didn’t know if I told him what his next step would...