Pollos A La Brasa Fiesta — Restaurant in Kenner

I have eaten at this place over 100 times over the last 10 years. Food has been great and service has always been excellent as well as the atmosphere. Today, I arrived about 2:40 pm., and there was only one couple already eating. I placed an order for a party of three and I personally ordered steak tacos which normally take 3-10 minutes to prepare. My two guests ordered a rack of ribs which could take 10-20 minutes to cook (please keep in mind that I am a retired chef). It took about 40 minutes for my guest to get their rib racks and 10 minutes later I received my tacos. To be fair they had several orders to go. I requested four corn tamales to go and the waitress told me that they were $5.25 each and I said ok. The problem is that when I got home, the corn tamales were actually half the size than normally and twice the cost. There were a total of six customers that came in and waited 10-20 minutes with no service and...

I have been a customer with my family for many years , many many years , last time we ordered there , my dad got a horchata , it was served with a lot of ice were there was barely any drink , he continued to order a second one , only this time he asked to please skip the ice , when he wanted to pay the tab he was being charged an extra $1 for not getting ice ?? In no location I have seen this done before with non alcoholic drinks , if this is a new rule , it must be written on the menu or make the customer aware before ordering, as this plain feels like taking advantage of the customer , Taking care of your local customers that support you should always be key , I hope this can be improved , including the air conditioning that’s makes it almost...

Small, clean and friendly Mom and Pop type. I got the tacos. I got the corn and my brother got the flour tortillas. The corn were smaller, but delicious. My brother also enjoyed the much larger flour ones. Their menu was difficult for me to understand because it was authentic. It was written in English, but authentic Mexican is hard for me. The waitress was super helpful helping me choose what I wanted. I left full and happy Me and my brother couldn't stop talking about it with smiley faces. I want to go back and try more stuff, because I am excited about my food. The sauces were amazing. The green one is spicy,...