Deisy’s Cake Shop — Restaurant in Kennett Square

I wanted so bad to leave a good review. I was referred by friends to get my daughter’s birthday cake from Deisys. The first experience I had, I called two weeks before to put in a cake order. I was put on hold for 20+ minutes then hung up. I then stopped in a few days later to give the order. After waiting for 15 minutes with no acknowledgement, my order was taken. I paid and was given the receipt.

The morning of my daughter’s birthday, I went to pick up the cake at the scheduled time and it wasn’t there. The person behind the desk was checking all the slips they had and went to the back to talk to multiple people. It was clear they didn’t have any record of the order. I gave them the receipt slip. I was told 20 minutes with no other explanation. I left then came back - I was given the cake after waiting another 10 or so minutes. I was still willing to surpass all of the issues I had since I heard Deisy’s cakes were amazing. I ordered a tres leches cake. I have had this type of cake before and it is typically very moist. The cake I was given was soaked and soggy. I think maybe because it wasn’t done when it should have been, they did not let it dry it out a little bit and it was not even edible. There was milk seeping from it. I felt horrible that people were taking 2-3 bites then throwing the cake out as nobody liked it. Some people did not feel well after. Very disappointed.

Mostly I wanted to be able to find a bakery I could go to for future cakes but I will have to start over. I have never left a bad review before but I am so disappointed from start to finish with this experience that I had to. We had a great day celebrating my daughter’s 2nd birthday, but I was so excited about the cake that the disappointment...

We knew that we wanted Deisy to make our wedding cake as soon as we got our samples. We initially got a tasting kit from them with all of their cake, filling, and icing flavors, and we had so much fun trying them all--In the end, it was so hard to choose what we wanted because it was all so delicious! Once we made our decision, we went to the shop to order our cake and Deisy walked us through all of the options to help make our vision come to life.

Deisy and her team are all so friendly and kind and it was a pleasure to work with them throughout the planning process.We decided last-minute to add on some non-traditional decorations that we brought in ourselves, and Deisy did an incredibly job of working them into her beautiful cake design. We were so happy with how the cake came out both in how it looked and how it tasted, and we got so many compliments from our guests, who also thought it was delicious. Overall we had a perfect experience working with Deisy for our wedding cake and can't wait to order more cakes from Deisy's cake shop on future...

I normally don’t like writing bad reviews but my experience of ordering here was upsetting. I ordered a 6in cake and showed the picture of the theme and aesthetic. I realized that whoever decorated the cake had little to no artistic creativity. It looked cheap since I was charged an extra 20 dollars, and for WHAT? A few half cut strawberries. I ordered the coconut and guava combo and they put strawberries in the filling too? We could barely taste the coconut and guava. I’m an icing girl but that cakes icing was too sickening sweet and way too thick. The cake itself tasted from a box. I regret coming here I would have just made something myself if I new it was going to be so disappointing for my b day. I’ve had way better quality and looks of a cake in a third world...