State Street Pizza & Grill — Restaurant in Kennett Square

I ordered 5 bone in BBQ wings at 5:26 pm on a Tuesday night. Given the average cook time of 10-15 minutes, plus five minutes of saucing, putting in the to go container, I would assume 5:46 pm to be a reasonable time for 5 wings. I watched the line cook pull the wings out of the fryer around 5:40, put it in a to go container and sit it on the cutting board at his station. I then watched as he took raw burgers out, and hand pounded them flat right next to the cooked wings, cross contamination? The line cook continued to work on other orders as the wings just sat there. Around 5:50, he took the wings over to a steam table, put BBQ sauce on it, then sat the wings back on the cutting board. The wings sat there until he finally put a lid on the to go container at about 6:05. Did the wings get taken to the front register? No, it wasn’t until 6:08 that they were carried to the front register and left there. I reached over the counter and took my wings. Besides the very slow cooking time, possible cross contamination, and not putting them in some sort of warming station to keep them out of the temperature danger zone above 140 degrees, the wings were dry and not dressed well. I would eat at any other place in Liberty Place, I definitely would not recommend...

I have tried pizza and wings and other starters from this establishment. The service is absolutely awesome and the staff members are wonderful. Now for the food, I have tried the Cheese steak egg rolls, which were crispy & delicious, served with a spicy ketchup, solid. The Pizza is remarkable, have tried various slices of different options that were available on the days I visited. I have tried the wings, hot & garlic parmesan, the garlic parmesan wings were extremely disappointing, had no garlic whatsoever, just lots of parmesan cheese, and the ceasar salad was lacking, the croutons were stale and the dressing was in a packet, couldn't even use it because it had high fructose corn syrup as one of the ingredients which I am allergic to. As a Culinarian & Foodie this is important, I would love to see some positive changes made regarding certain menu items because this establishment rocks. Definitely check out State Street Pizza & Grill, Highly Recommended! Update: On 9/11/20 I ordered a Cheesesteak with fried onions and hot peppers, it was remarkable, perfect amount of meat and cheese on a Liscio's Roll....

ordered delivery since covid has taken over my household and they forgot part of the order. when i called back they said they’d bring the remaining items and i still only received 1 of the 4 things that was missing.. the food is good like always. but the service is disappointing..

update; I called last night for a refund. They never processed it..

Called this morning and the manager was nice as can be and offered a cash refund.

ANOTHER UPDATE called back wednesday to speak with manager about having something emailed to me for the credit instead of cash due to the covid issue and not wanting to spread anything. i left 2 different messages for him to call me back and i haven’t received a phone call at all. i understand that the pandemic is hard on everyone but that’s really poor customer service for a place i loved to order from.

if you’re that money hungry just raise the prices on the menu. don’t take money from customers trying to support your...