Tacos El Giro — Restaurant in Kennewick

I’ve been to Tacos El Giro several times in the past and always enjoyed their food, so I was really disappointed with my most recent visit. We ordered a variety of items — asada and pollo tacos, quesadilla tacos, and a regular quesadilla. The staff was friendly, the service at the window seemed good, and the total was about $45 with a tip.

Unfortunately, when I got home, I discovered that all four of my tacos were completely missing the toppings I asked for — no onions, no cilantro, no lime, and no hot sauce. It was literally just tortillas and meat. The other meals in our order were correct, but mine was entirely wrong.

I called to let them know, hoping they might offer a partial refund or at least acknowledge the inconvenience, especially since I live across town. Instead, I was told I would need to bring the food back to have it remade. When I explained that driving all the way back wasn’t realistic, there was no attempt to work with me or offer any other solution. The person on the phone also blamed the mistake on an employee in a pretty unprofessional way, which didn’t sit well with me either.

It’s frustrating to pay full price (plus tip) and end up having to make my own toppings at home just to enjoy my meal. I’ve never had an issue here before, but this experience was definitely disappointing. I really hope they improve their order accuracy and customer service going forward, because this visit left a...

Let me just say I LOVE tacos so any city I go to I’m looking for the best! I’ve been to a few places in the tri cities area and haven’t been wowed but this place deserves recognition! First of all let’s start w the home made tortillas !!!! I haven’t seen anyone do that anywhere it’s what I was craving and the ones here are so goood! The carne asade was fresh and had good flavor. Customer service was top notch the young man at the window is great at what he does, it was quick as well. My only thing is I wish the sauces were spicier but they were still good I just love spicy food. You won’t regret it I’ll for sure be...

Nice spot at The HUB. We sat down to eat and he came out a a few minutes later and grabbed our empty plates and brought a bunch of his homemade salsas/hot sauce.(He has a lot) The deep red oil/chili paste was killer, great flavor and nice and spicy. I dumped one on my quesa birria tacos and the other in the consume. It was grubben. The guy took good care of us. ...