Wake Up Call - Carmichael — Restaurant in Kennewick

Reporting to DOH if not resolved within 24hrs and a proper response taken. In short me and my fiance went through here last night around 7ish and had a Carmel blonde made for her. This is the only thing out of the entire day that links up as she has been vomiting and cramping along with the usual side affects of food poisoning.

Went in just now to talk with them and they refused to do anything or assist of any kind wouldn't even make the effort to properly check their expiration dates in the fridge for me. Overall refused to help to me "I don't know what you want me to do about it, the manager is in the next morning?" And was rude horrid customer service and no help to the issue.

Not even a sorry or apology no attempt of a fix or resolution of any kind other than not taking responsibility.

I would avoid this stand until fixed and management fixes their...

Yesterday 4/15 around 2 ish in the afternoon the barista who I’m assuming is new, since I’ve never been there with long black hair was rude. My usual ice coffee drink at this specific location is an iced white angel. Every time I get it (almost everyday) it comes made with white coffee. I noticed she was making it with regular brew and let her know Politely that it’s supposed to be made with white coffee. She rudely looked at me and with the biggest attitude said “I’m sorry I just go off of my screw!” Let me clarify that I’ve been to this shop sooooo many times, plus been to others in the Tri-Cities and Spokane and never once had anyone assume that the white angel had reg brew in it. Regardless, her professionals and lack for clarification is upsetting. I’ve never been spoken to like that let alone at this main...

Awesome little oasis of a coffee shop. After wandering around Kennewick and getting frustrated at their bicycle infrastructure on a bicycle tour cross-country, I stumbled into Roasters a shell of a man, dehydrated, hot, and with a dead cell phone.

I was pleased to see a smiling face behind the counter, clean bathrooms, and fast friendly service. While I sat and enjoyed my iced chai, a woman came in and placed an order for 3 drinks and within about 3 minutes, began to yell at the (visibly busy and hardworking) young lady behind the counter for being so slow and talking about how she was in a hurry (which she had never mentioned prior to or during ordering).

Kenzie handled the situation with grace and tact, despite the woman's rude attitude.

Thank you for an awesome place to relax for a bit and...