45 On Main - Ice Cream, Coffee, Chocolate, Candy and Gifts — Restaurant in Kent

It was a nice place to stop in while we were waiting to have dinner. We really enjoyed browsing the shops and beautifully quaint city of Kent. I wanted see and taste what they offer, as I do have a weakness for candy shops! I got a jolt of sticker shock when I saw the $35/lb sign, but figured we'd just get a few pieces to try. Considering the sign that referenced an old family recipe, we were excited to sample a few of our go-to faves: (2) dark haystacks, (2) dark pecan turtles, (2) dark cherries, (1) milk peanut butter cup, and since they were out of toffee, we splurged on a Rooster leg(?), or Rooster drumstick, I don't recall. $39.85 was the total and I nearly choked. I perused the bags of gummies, but at $3.75 for a tiny bag, I skipped anything additional. There was a lovely local woman enjoying her coffee that struck up a friendly conversation with me which made the experience all the more pleasant. The staff were friendly and helpful, but the prices are outrageous, especially since the chocolates turned out to be, "Ok". They're certainly not bad, but the next day we still have most of it left, when I usually make myself sick overindulging. The pieces are fairly large, and the one variety I did not enjoy were the chocolate covered cherries. I ate one, or half of one, rather. They have a decent product, just not anything special. At that price point, it left me with a higher expectation and a fair amount of disappointment. Still worth stopping in, though. Sorry for sampling the rooster piece before...

We stopped in for soft serve today, they have some things to work out but all in all it was really very good ice cream. The renovations inside are beautiful. The two men who were doing all the work while the other employees stood around and did nothing were exceptional workers. I wish I got their names to give them a proper compliment!

I do wish they put the tables back outside in the back, there were some adirondack chairs but that doesn’t do much for toddlers having ice cream. (Hopefully they just removed the tables for sidewalk days)

I know they only have what looks like two cash registers, but if the extra staff isn’t going to do anything they would be better off only having the two employees there. The two employees doing all the work were fabulous, friendly, helpful, and accommodating. We were there for at-least 30 minutes. Four (maybe more) employees just stood in the same spot in the back doing absolutely nothing the whole time we were there. The line was so long, that wasn’t fair to the two exceptional employees doing...

I’ve been a loyal customer of 45 on Main, but today’s experience was extremely disappointing. I attempted to use a gift card with $29 remaining (confirmed by receipt), but due to it being an older version, the employee had trouble processing it. She was very kind and did her best to resolve the issue, even calling the owner, Gary, who was actually just right upstairs. Shockingly, Gary refused to honor the balance. He wouldn’t speak to me directly or offer any resolution—he simply said I couldn’t use it and kept the card. This was not only frustrating but felt completely disrespectful. A longtime customer was dismissed over a $14 purchase and a $29 balance I rightfully had. This situation could have easily been resolved with a reissued card or credit. Instead, I left feeling devalued and disappointed. Sadly, I won’t be returning. I hope the owner reconsiders how customer service is handled...