KPG Kitchen & Bar — Restaurant in Kent

Very disappointed with our visit here and likely won’t return. 4 of the 5 people in our party arrived around 8 and we let then know a 5th person, the birthday girl, would be there shortly. We proceeded to orders drinks and appetizers, but not everyone chose an appetizer so the waitress returned and asked if we were ready but our 5th person still hadn’t arrived, so we said no not yet, still waiting. She came behind our last guest and asked about drinks, which she quickly ordered and asked about food again as she came back with the ordered soda and what we thought were appetizers…. We proceeded to order 3 pizzas and eat some appetizers to turn around to our pizzas coming out in boxes and a message of sorry the kitchens closing so they boxed your pizza…. We offered to leave and were told no its okay, i can bring you plates if you want, so we apologized again and said okay, we will just have a slice quick to enjoy while its hot and get out of here, and were brought paper plates and our bill… and as soon as we paid the music was shut off and the lights were dimmed so low we were better off sitting in the parking lot under those lights. Not once did anyone have so much as the tiniest bit of decency or respect to say hey sorry the kitchen closes soon at any point from when we walked in to when we ordered, or at the least before we were abruptly presented boxed pizza to go. Maybe specify on your website that the bar closes at 11 but your kitchen stops serving at 830 and doesnt want to do dishes after that time…. Very rude and completely disrespectful to do, at least offer to have us move to the bar where you might care to leave the lights on for us, then we could’ve even thrown away our flimsy paper...

Could be very good, just misses the mark. Always on the hunt for a good Pizza, we decided to try Kent Ct. Ventured in to KPG Sat. evening. A good place will usually be busy, we found only about 4-5 tables going but stayed positive. The bar crowd was a bit towny and a few backwards ball caps. The restaurant side was better and the tables were clean. I couldn't help but think that a few aesthetic and lighting changes could really create a better atmosphere. The menu boasted about a hand- formed crust and it sounded really good. The filet tip sandwich caught my eye and so we ordered both. We also added the apple/walnut salad. Beer was served with a chilled glass (nice touch). The steak sandwich, med-rare tasted great, server forgot my coleslaw and ketchup for the french fries. On the positive the fries were nice and hot. The meat ball cubes on the pie were a real disappointment. (note to owner. Make real meatballs and not with a ton of breadcrumbs, slice them into circles and not cubes) The salad was clean and crisp including the apples but the store bought dressing was very heavy and robbed you of all the other flavors. The pizza had a green pepper kinds taste and I'm not sure if it was from the meat balls or in the sauce. We thought about going back another time to try the pizza without the processed meatballs but 2 hours later I got the squirts. It was more like 2.5 stars but I did like the...

Im a young South African lady, I have to say its shocking how lack of service in this place, they dont even know the word customer service means, venue is beautiful and cosy but I tell you they do not give you a reason to come back, hospitality doesnt exist in this place how on earth you have to wait for stupid pizza for a good 1 hour the worse part of all the waitress doesnt even bother to come and communicate with the table, at home I work as Events manager one tging that will keep your guest happy is 1step meet&greet and sit your gurst 2nd you introduce yourself 3rd you let them know about your special gor rhe day and suggest along with menue knoledge 4th drinks order while waiting for food, once food arrive then you give them space so that they can enjoy themselves without being crowdef if the food delays you kindly go and let the table know or offer them a second round of drinks by doing that you making them feel comfortable so that they dont complain and end up walking out , communication is so vital important in this industry, please give people an outstandind extra ordinary service then tip...