Baja Fresh — Restaurant in Kent

Location: In the little plaza down the hill from the hospital and on main road going toward the mall.

Ambiance/ View: Simple fast food chain with tables and chairs. little chilly inside. It has a very chain restaurant feel to it.

Cleanliness: It was actually clean when I went inside. I didn't use the bathroom,( to see how clean they really are) but from what was visible it was clean. They have a very plain and clean cut vibe so being dirty would be a little to obvious.

Customer Service: was sub par. They were helpful, but joking around a little much in the way you could tell they didn't want to be there. When asked what is good for eating they didn't really care and answered anything on the menu is good. It was quick and friendly service but there is a lot of improvement needed.

Taste: I decided to try out Baja Fresh for the first time and was not impressed. The inside was nice and clean. Staff was friendly. But the food just wasn't what i was hoping for. For mexican food or even tex mex; it was very bland. I had the Ultimo Burrito and felt it was seriously lacking in flavor as well as a weird consistency of the wrap. I feel like it wasn't a flour wrap or even corn. (It could of been, but wraps aren't that soft and flaky.) I could not tell what kind. I did like the salsa bar they had; but felt some of the salsas were also lacking in flavor, had very weird flavor and also had to much lemon in it. I know for fact I could do better at home. I could go back and try something different and give it a chance. But I feel it isn't worth the drive nor the time.

Overall: Julianitos down the highway in kent is wayy better for mexican; If you're craving delicious and flavorful food for the same price if not cheaper than here. If you're not big on flavor and like sub par food, then this is the place for you. I would have given one star if it was just for food impression; but service was quick and friendly and place was clean. How they became chain baffles me. If i do come back to try something different, I will not be coming back on my own...

I have been coming here for years, but today was the last straw. When we walked in all the employees were sitting at a table laughing and talking in Spanish (it was empty when we got there) so felt like we were disturbing their fun. The entire restaurant smelled like the dirty bathroom, it stunk. I disregarded it because I looked forward to having a meal here. Well the woman working the cash register is pinching her nose with a DIRTY BROWN NAPKIN, literally pinching her nose as though she couldn't handle the smell of the bathroom, I thought ok maybe she is pregnant but she was being so obvious about it, so I asked her why are you covering your nose? She says "I'm sick." I asked why didn't you stay home and she mumbles something. I was horrified that she is holding a SNOTTY NAPKIN while about to take out order and around the food 🤮 then my other family member comes over and is also alarmed by the lack of hygiene and the employee tells us again she's sick .....first of all the AUDACITY to run a business with this staff member being blatantly non hygienic, SNOTTY RAG AT THE COUNTER, how disgusting to be blatantly holding a snot rag, poopy smelling lobby, and working at a food place I have never had such a gross food experience in my LIFE we left IMMEDIATELY and unfortunately I won't be coming back....the last time I came there was in 2021 and the condition it's in comparison is DECREPIT, GHETTO , to say the least. I honestly think it's so far gone that the business is probably going to be closing soon is how bad the...

Cashier experience was ok. The cook seemed irritated. They chatted a lot, and didn’t seem to pay much attention to the cleanliness of the restaurant. Not sure how they got an “Excellent” food score on the door. The salsa bar needed to be restocked and refreshed, and we had to ask for items that should’ve already been there. The limes looked old and brown. Food just wasn’t very good. Very mid. Was lukewarm, salsas did not taste fresh and had no flavor. Cashier handed us chips and had her bare hands touching the chips. A piece of steak tasted really old and bad so much so that I spat it out. Disgusting, almost threw up. Beans were extremely undercooked and hard. So hard that it caused my toothache to reactivate and hurt. Absolutely unacceptable. Food was just not good and disappointing. Would love a refund honestly.

Bathroom was gross! Absolutely disgusting. One was down and full of God knows what. No one tended to it. So down to one bathroom. The floor detail was absolutely disgusting and grimy. Looked like it hadn’t been mopped or scrubbed in ages. Caked up grime. Older looking bathroom needs to be remodeled. They need to be tending to it and not chatting so much. Only come here if in the area. Nothing about it would make me go out of my way to return. Unless you put more locations in other more accessible areas. Too busy of an...