Sweet Themes Bakery — Restaurant in Kent

I rate this place a 1 maybe even 0. I 1st stopped in Sweet Themes a month ago, I saw they had posted Macarons and I was hoping to buy some. Upon entering there was one person paying for purchase and 4 employees behind counter. Not one person greeted me. I sat looking at the baked goods waiting but still no one, asked, me if I needed any help. So, I walked out. Fast forward to 3/30/18 My husband wanted some Macarons they only place I know in Kent that has them is Sweet Themes so we decided to try again. This time we walked in and again no one spoke. A couple minutes went by and after eye contact the man behind counter asked if he could help us. There we only 2 Macarons so we asked, to buy those and asked, when they would have more? He stated and lady behind counter that they sold over 4 dozen in the last hour. Wow! and that they would have more in the morning. We tben asked, what kinds b/c we were going to just place order but lady said, they didn't know what kind "she" would be making. Lady then said, we should come early or call 1st thing and gave us their card. Today I called at 10 when they open and no one answered I called 4x before 11am and no answer the 3rd and 4th call were both sent to VM. So on my way home about 11am I stopped in. There were 3 ppl in line and several staff behind counter talking. I waited about 15min only to find they we sold out except for lemon which we had yesterday. When asked, if they had more it was "oh they' re gone sorry".we made a 100 and they sold out in 1hr (Whoa)...When asked why no one answers the phone...oh we're to busy" well how can you have time to send a call to VM but not answer it? I give them a Big fat 0. Their customer service sinks, when you walk in its not a friendly, warm ambiance. Very cold and drab. I won't be back...I drive to Seattle for Macarons before I go back to Sweet Theme. You would think being a holiday weekend and since their in such high demand that they would make enough. I don't care how good the food is if the customer service sinks, I'll take my...

I had an amazingGGG experience with this bakery during one of the most stressful moments of my life. On the day of my brother’s graduation, I found myself with a cake from Fred Meyer that was unpresentable. It was such a last-minute situation that I didn’t even have the time to order a new one properly. I walked into the bakery hoping to buy something off the shelf, but the staff went above and beyond.

They generously offered to redo the entire cake at a reasonable price. Not only did they transform the cake into a stunning, fresh masterpiece IN THE MATTER OF AN HOUR but they also did so with genuine kindness and warmth. the level of care, skill, and compassion they showed was truly heartwarming. They took a stressful situation and turned it into a joyful celebration with a cake that was not only beautiful but also filled with love and attention to detail. I can’t thank them enough for saving my brother’s graduation celebration. And the person who’s reading this might think I’m gassing up this Bakery, but I was given one job that day, and I could not let my...

Let me just say, great product but missed customer service 101.

We have spent quite a bit with these guys over the years but the experience recently has completely changed my opinion. Terrible business ethic in publicly harassing a customer who simply wanted to have the cake altered slightly to bring the price down. Rude behavior, in public nonetheless, will not be getting my business ever again.

They could have simply worked WITH the customer, not against them.

Then allowing for ongoing harassment of someone that leaves a bad review on their Facebook page.

As a small business owner sometimes you have to suck it up and do the right thing, not just for your customer, but for the image of your company.

Let me be clear, that doesn't mean lowering a price. It could be as simple as APPOLOGIZING for a bad experience and offering to work with them on something else.

The approach they have taken is to talk about how great they are and not even address what the experience of their customer was. You can see this in the responses they have posted to...