Snappy Tomato Pizza — Restaurant in Kentucky

I just received my order, I’ve never had a problem with this pizza company. I explained that the large garden salad I ordered was frozen and the young girl had no idea how to address this issue. I asked to speak with a manager and she put me on hold for a few seconds and just said next time you order you will get it for free. I asked to speak with the manager nothing she doubled down on just saying next time it will be free. I asked for a name and she said yumm Brian and hung up.

I called back on a different number twice and both times I was hung up on. This isn’t right I was asking for the world I just wanted a credit or a non frozen salad delivered to my home. I’m only 3 minutes up the road. This employee had no idea how to handle this situation and I heard someone in the background saying just “hang up” on her.

I guess I’ll have to call corporate on Monday. None...

UPDATE 7/27/22 Owner still has not responded to the email they asked for after my comment, apparently the comment response is just to look like they care about issues publicly while completely ignoring them as a business. 2 weeks now They must have the same glacial clock as the store. Management are rude, with zero accountability. Waited 2 hour in middle of the afternoon for a delivery order was told will be here in 15min (didnt believe that but ok) called at the 1 1/2 mark to ask if its still coming. Was assured she is out now will be here in 10 min...cut to 40 min later I place a call again... oh its not my fault the previous shift put it as take out and lied about it ever being delivered twice but we can have another one out in 50 min for full price. Wow just wow. Way to lose customers. Never order at this store again. Just to be clear the walton location...

Snappy Tomato is located in a small strip mall. It shares this this building with a BP gas station and is easy to see from Richwood Road. The interior has always been clean this includes the restrooms. The employees which are primarily teenagers are superb. Friendly and courteous each and everyone of them. Let's not forget about the food. Love it always hot and right. Dining area is not big. So, on nights that the buffet is offered it can get a bit hectic. But it's worth it. Give...