Starbucks — Restaurant in Kentucky

Never the same cup of coffee different workers pump the syrup faster or slower depending on how busy they are I always want the same cup of coffee that I always get it is the reason I go there I've tried to avoid going to the Starbucks by going to Kroger's instead today wasn't my day as Kroger's espresso machine was down in the morning I've been to all three locations in Georgetown today and I still haven't got the cup of coffee I've asked for I'm about to return now for the 7th visit today to have my coffee remade my last two cups of coffee were made by Kroger's but I believe when I ordered a blonde vanilla latte she put the vanilla in my white mocha I can understand that one she's new but honestly I see reviews on here saying Kroger's being like the worst Starbucks and I believe that Kroger's is the best Starbucks I know today when I went into this Starbucks around 10:30 that the person that was working the counter looked at me and looked away like somebody else was going to come wait on me and after waiting like 2 minutes finally walked over to me and waited on me I know this is just a sign telling me buy an espresso machine make your own coffee thank you Starbucks for making me realize cuz I can make my coffee at home...

My wife and I typically go to the Starbucks on the north end of town up by Planet Fitness and Lowe’s. Customer service is outstanding there, every time. Today it was convenient to swing by the drive thru at the location by Kroger. We’ll never do that again. We simply got one Vente iced coffee with sugar free vanilla, light cream and no classic. The young girl who spoke to us while taking our order was very annoyed. As we approached the window she never once smiled and acted extremely annoyed that we handed her our phone to scan for points then used a card to pay. Personality was horrible. I have no idea why Starbucks thought it was a good idea to put this girl in the window. She then simply handed us our drink and slammed the window shut. We had to ask for a straw and she re-opened the window again very annoyed. To top it off I’ve attached a picture of the drink we received. We always ask for “light cream” and to be fair it was printed on the side of the cub. However, as you’ll see the drink was 80% cream and 20% coffee. All around horrible customer service and quality. I’d highly recommend you avoid this location...

I frequent this Starbucks weekly and the quality the past month or so has declined drastically. Drink orders are taking 10 plus minutes to come out when ordering inside, the staff seem like they do not want to be there, and the cleanliness of the store is lackluster. I was in on the 26th and noticed the napkin dispenser by the door was empty and there was no soap in the bathroom. I came back again today on the 30th, still no napkins, and no soap. It’s unfortunate to see the decline, I split my visits between this location and the East High Street location, currently East High is a much more clean and welcoming environment. One a positive note, my drinks and food are always accurate and good. And there are a few staff members that seem to enjoy being at work. Overall, there is room for...