Chick-fil-A — Restaurant in Kerrville

Stopped here on our way back from spring break last Tuesday and the drive thru girl was nice until she saw us at the window, doesn't even say thank you or your welcome just stared at us like we had some vile disease and handed us our 2 number 3 orders worth just 2 sauces for 24 chicken nuggets. We were so tired from driving so long that we stopped at the parking lot to eat. My husband went into the bathroom and everyone, the guest and staff included, looked at him like he was going to harm them, he came back told me what happened and we thought hey it's a predominantly white small town, I guess they got a culture shock. BUT then the Hispanic manager, I'm assuming it was a manager because she had a gold name tag, she could've just been a regular employee but she comes out and just stands in front of our Camry keeps staring at us with a phone on her hand like she's debating on coming over to us with this look of fright in her eyes. So I take a sip of my lemonade so she can see that we are consumers we just felt safer eating in the car but she stares at us for 10 minutes and just won't leave, we finish our food and just drove away scared that we were going to have a mob chase us out of there with pitchforks and torches. Felt super unsafe, threaten, and will definitely not stop there during our family road trips. Thank G-d we didnt have our 2 little ones with us this time.

Food wise: their sweet tea wasn't even sweet and...

Edit on 2/22/2023 They messed up my order again. They officially got 4 out of 5 orderso wrong the past 2 months.

This CFA is declining.

I love CFA and used to love this location but it is definitely going down hill on the servicing end of things. The drive thru line is ridiculous, apparently people are allowed to order additional foods at the pickup window. Instead of having the car reorder or give them foods at the curb side, this CFA thinks it's a great idea to hold up the whole line. I've been here more than 5 times that had to wait on drive thru for 15 minutes+ (after ordering).

The latest time was at 9am on Saturday with 4 cars in the drive thru, I'm the 4th in line. First 2 cars decided to take 6-7 minutes each at the pickup window, after 15 minutes waiting for 3 cars, I was fed up and backed up and went inside to pickup my order then found out those people were ordering additional foods at the pickup window, unacceptable!

Another couple of times I opted for curb side and waited in the car for 20 minutes+, walked in the restaurant and waited another 5-10 minutes to get my foods. Mind you, my order is

What can you say about chick-fil-A that you don’t already know. They serve chicken sandwich’s. The chicken breast for the most part a very juicy and tender, but are serve on a plain bun with no condiments on it, and that takes away from the juicy, tender breast and makes it seem dry. For some reason this place is popular with many people. So you can’t argue with success. Service is polite, the place is small, so it just get your food and leave, not a nice place to sit down and eat. I was just passing through, saw the sign from on I10 and decided to stop for a quick bite. It was located from quit a distance from the freeway, and it was located with service other businesses and it was very difficult to find a parking spot, apparently I wasn’t the only one who stop for a bite because the place was packed and service was slow, between driving to the location from the freeway, trying to find parking, and waiting in line to place my order, and then waiting for my order, that quick bite turned into a 2 hour ordeal. Wasn’t worth the stop, next time I’ll just...