KFC — Restaurant in Kettering

Rude & Disgusting Service!! I ordered a $5 Fill Up for dining in and wanted Potato wedges instead of mashed potatoes. The cashier was Rude and said, "I can't change that." I said, "Excuse me." She again said, "I can't change that." So I waited to see what my order was going to be. Sure as hell, she gave me mashed potatoes. I said, "I asked for potato wedges, She said again, "I can't change that!" I asked for a Manager and she marched to the rear of the serving area yelling at a manager and I heard the manager say, "Give him potato wedges." She marched over to the potato wedges and violently shoved them into a container, walked over to my tray on the counter....mumbling something that ended in "Jerk!"...loud enough for other customers to hear it....as she threw my potato wedges onto the tray....as they all fell out. I said, "I need a manager up here please." She walked off. I called for a manger again and told her what happened. She apologized as I told her I want my money back. That is disgusting service and this person DOES NOT need to be dealing with customers, let alone working there, with that nasty attitude. The manager apologized again and said she would be written up. She should've been fired on the spot! That's what I...

This store should be closed. Always terrible service rude slow and if you try to order somthing they don't want to make they try to make you feel bad about it or tell you you have to wait 30min. I worked in fast food specifically chicken for 5 years. It takes 15 minutes to make a 12 piece. If you decide you don't want to order from the most poor kfc location in ohio they make you wait in the line still instead of like any other place that will move cars to the lot and walk food out for them. Do not choose this location go to literally any other location. I don't know how they are still in business. Rude. Unprofessional. Sarcastic. Just all around terrible store. And I promise you don't want to go inside this disgusting location. Hope I could save some people a little disappointment and maybe management will see this and take some pride in their work. They should when they're asking...

Spent $30 in drive thru and we had to orders they handed out the first order and told us we had a wait on the other order. I went inside after sitting outside 10 mins or longer and told them I wanted the first order replaced because it was cold especially the fries. Every employee in the store made a comment. The girl in the back said I replace the tenders that’s it. I really wanted fries replaced being they get cold the fastest. I said forget it what’s Number for corporate, another girl said it’s online and walked away… I’ve gone to this restaurant 3 times this week and been pulled around to the front every time. Also got home and the two 4 pc meals didn’t even have tenders they put boneless wings in their place Not happy it’s not cheap to eat out so to be pulled around and the quality of food was still horrible isn’t...