Pizza Hut — Restaurant in Kettering

Tried ordering a pizza from this location at 11:30 pm on a Saturday, the store was open till midnight. I had been working late , on a contract through an elementary school in town. I ordered the pizza and asked for it to be delivered to the school. In the lobby, well lit and with security cameras and other staff. I promptly received a phone call from the store, from Christina or something. Idk she didn’t seem worth remembering. She called to tell me that she was not going to deliver the pizza to the school. I was confused so I asked why they wouldn’t deliver the pizza. She proceeded to aggressively scold me for thinking that she should have to deliver the pizza to a school when the sun has gone down... I get wanting to be cautious about yourself and your employees, that isn’t my issue. The issue is this lazy, unprofessional, and undertrained employee, Christineth or whatever, did offer any solutions or even common decency. She simply told me that she wasn’t going to deliver the pizza and proceeded to disconnect the phone. After three more phone calls to try to settle the matter, and realizing that Christeina or however you wanna call it, had no interest in being kind or even doing her job, I had to ask for a refund.. long and short of it is this.. I’m sure that this Pizza Hut is great. But that Christler chick should probably find another...

Andre was very rude and the other female “manager” was very rude as well! Waited 2 hours for wings that were not delivered with my order to be told multiple times they are on the way! I got upset and every time I talked to Andre I was told it was coming! When the wings arrived they were the wrong flavor! I even asked if I needed to come get them! I asked for a refund and was told they don’t give refunds only to hear the female “manager” scream across the room just take his name and make him wait for a refund! Very disrespectful and would not give me the name of the female even though they stated she was a manager as well! I asked to speak to her instead and was told she’s too busy to speak to you! Worst...

This rating is not pizza hut exclusive. A lot of pizza places have this issue in my opinion. When your ordering off the app and givin the option for contactless what ever. It seems people are starting to forget the importance of it. I opted for contact list curbside pickup and gave the instructions to drop in passenger window. When I got there the staff attempted to hand it to me personally through the driver window. I politely gestured toward the passenger window and other than that he was polite and understanding. But again I think some people are forgetting the importance of social distancing and contactless...