Baskin-Robbins — Restaurant in Key West

The only reason I am giving this Dunkin/Baskin Robins one star is because you can't assign 0 stars! The place is disgusting. It is in bad need of cleaning and repair. The employees are rude and unprofessional and the management is clueless. We had run an errand and my grandchildren asked for ice cream and the Dunkin/BR was right there. Went inside and there was one other customer there along with one employee, the manager, and her early teen children. The one employee had taken the other customers order and gone back in the kitchen to fix it. I figured it would only be a few minutes. Boy was I wrong after almost 10 minutes we asked the manager, who was talking to her kids, if someone could take our order. She yells toward the back of the store at the one employee to come take our order. Ask for a cup of chocolate and a cup of vanilla ice cream. They don't have any and the few flavors they had looked like they had thawed and refrozen a few times. If Dunkin/BR was smart, they would pull this franchise. Do yourself a favor, go to Publix and by yourself a carton of ice cream. It will be better...

We were on vacation here in Key West and since Baskin Robin is our favorite place back in Texas, we were happy to stop by and order our favorite ice creams, but unfortunately it was the worst experience ever ever ever. 1.First of all, we had to wait about 15 minutes at the speaker for someone to answer. Second of all, after someone answered, we had to repeat the order over and over again. Third of all, after the rude girl finally put our order down she remembered to tell us that she's out of half of our order. After we changed our order again we go to the window to pay and grab the order and "OMG" I have never experienced a mean, rude, disrespectful, irresponsible customer service in my life. Both girls in the store were ignoring us. We asked how are they doing and they didn't care at all. They just said, that's your order and turned their back and left the window. Unbelievable how especially in this situation where lot of people are finding it hard to get a job, some others have a job and do an awful job at it. The day was July 8th...

Customer service?? DEFINITELY NOT HERE. My wife and I were inside no less than 5 minutes before anyone appeared from the back of the store. I could have easily left with the "tip jar" sitting on the counter. What a joke. The miniscule amount of funds in this container no doubt were a reflection of the absolute terrible attitude of the staff working on Tuesday, 27 July 2021 at approximately 6:15pm. I will not return here nor recommend anyone visit this business. I usually never write a bad review, but the individual wearing the name badge "MICHAEL" made it...