Church's Texas Chicken — Restaurant in Killeen

I normally have a great experience with this place but different people on staff. That don't care about how they talk to customers ridiculous and give them lesser quantities of food then was ordered. If I paid for 2 large sides then I shouldn't get two small and one large. A large is 16oz. A small is 6oz. So instead of asking if I minded you took upon yourself to give me two small mac and cheese. After I paid two dollars extra to get mac and cheese in the meal because it's considered an upgrade. While waiting fourteen minutes for biscuits my food was left near where they make sandwiches. So it wasn't even being kept hot. Manager was more concerned with getting off in 30mins than being respectful and making sure my food stayed near the heating elements to keep warm. Today's experience horrible. Older guy that cooks the chicken made it wonderful as always. Update: Ms. Veronica the district manger listened to my complaint and made right the wrong. She was very pleasant and apologized. Though it was not her fault. As I stated before I normally have a great experience. I am always greeted by Carol and she is always friendly and respectful. So I thank you both for treating me...

Having experience as a manager in the fast food industry, customer service was always a strong point. I fully believe that worker, and customer go hand in hand. You want me to spend my money at your establishment? I'm expecting great customer service. Just like you need paying customers and I want fresh, hot, food. BTW

The food was delicious, hot, and fresh. Lol

The people that I interacted with were friendly. Drive-thru etiquette would do this location some good. A simple "Hi, welcome to Church's..." with some enthusiasm as if you want customers at your establishment. The food was hot and fresh. But so are other food establishments. I have loved Church's since I was a child. But customer service has always been a issue with not so much the company, is the people. But they can be trained 😉. Not so much a...

Walked in told the lady what I wanted to see what wa the best deal.. she rung it up and gave me a total and I read it and said I didn't ask for a leg and a thigh. I wanted a thigh and a wing with pepper and a biscuitwit fries and jalapeño bombers .now the screne say what she rung up was 15.00.. she say to me if you want a wing and thigh it cost more.. but with the little attitude 🙄.. I'm not spending no 15.00 on no pieces of chicken.. so I left.. but if she was just pleasant I might have spent the whole 20.00..being kind and nice goes a long way.. I'm giving you this feed back because I've worked for church's for over 15 yrs.. and I would have never responded to a customer like that.. just be kind.. and if you Don't like...