Little Caesars Pizza — Restaurant in Killeen

• WARNING* Rancier location in Killeen, TX gave me a couple pizzas that had a thin sheet of cheese on top that happened to look dark red. The patches of cheese that were thick enough to see looked overheated/ old/ semi-burnt! I asked the cashier for another one and her response was, "That's just how it is", as she scoffed and shrugged her shoulders at me. Curious? I wonder why two of the four pizzas weren't dark red with a translucent crispy glass sheet of cheese???? I told her and the other co-worker that the kid that needs to eat one of those dark wannabe appealing pizzas is picky, (actually autistic- which I did not feel I needed to say), will not eat it if it looks like that. She went to the back to talk to someone then came back with "another" pizza that looked exactly the same as the one I said was a problem to begin with. I didn't take it of course. When she finally stopped trying to make me keep the peekaboo cheese pizzas she said, "Well, it's going to take X amount of minutes for us to make another one", says miss I hope to ruin your kids dinner, because I don't want you to have a reasonably made, clearly not trying to ruin Little Caesars reputation, pizza. I agreed to wait. When I came back for the new pizza, it had light colored visible cheese. But wait! For the first time for me EVER, after years of being a paying customer, there's some seemingly unintentional damage to a section of the pizza. Literally, carefully ripped crust on a couple slices. Thanks Google, for providing such convenient access to broadcast my experience! Compose email, copy, paste, to Corporate office, send. Corporate beware, this may potentially turn into a televised nightmare comparable to rat droppings, roaches, saliva, finger nails, hair, rodents, or something worse, showing up in customers food that dare have a request. Don't ignore the warning signs! I hope everyone checks their food carefully. Revenge seeking people tend to escalate the way they retaliate. Be careful everyone! If this ends up in the unimportant and non- threatening complaint pile, I really do hope that person can read people way better than I do! I've never received pizza with the crust ripped across the crust line as if you were a person that just doesn't eat the crust. Those jagged tears aren't made by the sharp edges of a pizza cutter, and the toppings within the crust are neat and perfectly in tact. What type of person fixes a customer problem by purposely giving them another problem? Furthermore, what type manager would allow that person to continue to have access to...

Do not trust their Pizza Portal. I ordered 2 pizzas from the app, so at the time it was ready, I drove to the store to pick up my order. I went directly to the Pizza Portal, and there was no name on the display nor any pizza on the rack, so I asked the cashier about my order.

He told me that my order was already picked up from the Portal. I just told him that it was impossible because I was there to pick it up, and supposedly no one can access the Portal without a code (given at the online receipt); code that I did not share with anyone. The thing is someone somehow managed to get into the Portal and then stole my order. So I told the cashier that I needed my pizzas or a refund, and he said he couldn't do anything about it, so he refused to help me out. I asked to talk with his supervisor (at this point I was so angry and forgot to ask for names), then a lady showed up telling me the same thing, there was nothing to do about it. I asked them how it was possible that someone got access to my order without my code.

I told her I needed to get this problem solved since it wasn't my fault but from their equipment. At the end, after refusing a lot of times to help me out, the lady gave me 2 hot-n-ready pizzas. I was ok with it since I just wanted to get out of there and go home, but upset about how this happened and about their customer service. They should fix their broken portal system asap.

I will definitely not return to this...

We called in an order and picked up. Then when we got back and opened the pizza up it was made incorrectly and the crazy bread was stale! So I proceeded to address this right away and called the location. Someone picked up and I asked to speak to a manager and a lady got on the line and asked what I needed. I asked her for her name and she said she’s refuses to give it because they are not obligated to releas their names and was extremely rude. She sounded like she was being bothered and having a bad day. Then I asked for a higher up and another lady came on the line stating she was the manager.... her name is “Robyn”. She as well sounded hot and bothered and asked what I wanted. So I explained the order and then asked why her tone was like that . She did not show any empathy towards the customer. I asked for the corporate office info and she stated “ I have no time for this, and have other better things to do . “ So I did contact corporate. Regardless if you hate ur job or having a bad day never take it out on paying customers. Our company will not and refuse to do business with this franchise ever...