Killeen Bowlerama — Local services in Killeen

Not a bad facility, but we ran into a system glitch during the first frame. Not an issue except for the fact they charge by the hour starting when you pay not when you throw the first ball. Factor in the glitch plus the time it takes to get shoes, put them on, get balls and add names to the system. Recommend starting the time when the first ball is thrown. You are just cheating people with the current policy. Also, I have a family of 6. I get it, my choice to have a family that big and go bowling........but requiring me to get a second $30/hr lane for 1 person because of your 5 person max lane policy. I'm renting the lane for $30/hr why do you care how many people I put on it? I understand its your policy, but some common sense would be nice. The high rate, time start policy, capacity policy and substandard systems are a reason we will not return. Fix your policies! The employees were nice, but you set them up for failure with...

I had an extremely disappointing experience at this bowling alley. Despite paying for two hours of bowling, we wasted nearly 35 minutes dealing with constant delays and malfunctions with the lanes. When I politely requested an additional 30 minutes to compensate for all the downtime, the front desk staff outright refused.

The individual at the front desk—a heavy-set man with pink hair—was unprofessional and dismissive. Instead of addressing customer concerns, he was more focused on playing on his phone. When I brought up the issues, he responded with a smart mouth and attempted to blame me, claiming the ball size was the problem, even though this was the lane we were assigned to bowl in.

The customer service here is appalling, and the lack of accountability for their malfunctioning equipment makes it clear they don't value their patrons. Save your money and your time—this place it's not worth the...

Went there to have fun with my husband. Place was pretty empty, then they put someone next to us. No big deal a father and his daughter. Well apparently we had set our shoes at the wrong table and some OLD lady decided she needed to come and scream at me to tell me we were at the wrong table and needed to move out stuff. They guy was like no they are fine. Its not a big deal. Im not going to trip over their shoes. Plus he wasnt even sitting at the table. Like really that is how you treat your customers. There was a much nicer way to speak to me. To top it off our balls kept getting stuck and the lane kept not resetting the pins. I will NEVER be back again. This place was awful. I still cant believe how rude...