Subway — Restaurant in Killeen

I placed an online order around 5:30 for pick up at 6:15 so I have time to eat before my 30 minute lunch is over. They called me at 6:10 and told me they didn't have some if the stuff I wanted. I called back 4 times and never received an answer. When I arrived there at 6:15 the line was not too huge but a decent size but there were only two workers there both going super slow to move the line along. When it was finally my turn I told them I had an online order and instead of looking at the online order they decided to ask me what kind of sandwiches I wanted and how I wanted them instead if looking at the recipet until I asked them to because I had 3 different sandwiches. It took an hour to actually get my order that I paid for in advance. When I asked for a drink carrier because I had 3 drinks the lady who I asked just looked at me and proceeded to walk away. My 30 minute lunch ended up turning into an hour amd a half lunch and they will be the last time I go to the location because this is the worst service I've ever received. Not mention the fact the sandwiches I ordered and purchased ahead of Time that weren't available were about $2 each more than what I got and I wasn't compensated and they still made me pay for my...

The store has been renovated to protect the place like it is a prison. The staff does not greet anyone as they walk into the store or address the added wait time. I find it hilarious that the team feels it inappropriate to record when I never signed a consent form to be documented either. I never signed up to be annoyed by their emails or other advertising tactics, but they do it. The staff is not hospitable at all, even when you speak to them directly about what you want on your sandwich. I thought it was the place where I could have it my way. Why does it seem like a disagreement cause I only want cheese, but okay. Then the rest of the experience is dull & tasteless, as if me ordering what I like is a problem. It is even funnier that this particular location has an entire staff & the efficiency seems very poor. I have seen faster service from Subway stores with one employee working than this...

BOYCOTT THIS PLACE! I went in this morning to grab a pizza before work but I had to use the restroom. The restroom was locked so I asked for the key. The woman behind the counter said "Oh no, we don't allow outsiders to use our bathrooms. There is a sign." I said the sign says Bathroom is for customers only. I am a customer. Then she says "Oh.." But I saw red or should I say BLACK. What makes me an OUTSIDER? Because I am black, or because unlike her I was born in the United States? Outside of what??? A lot of places treat the homeless badly here but I (don't think) I looked homeless. So yes, I cussed her out!!!! But the day before MLK day you tell me I can't use the bathroom... she lucky I didn't pull a Madea and drive through the window!! Don't give this place your money, they have ignorant employees and probably...