Dunkin' — Restaurant in Killingly

Waited 20 minutes in line (no exit) to place my order. Was told $7.08 was my total. Waited almost another 5 minutes to get to the window, where I was told by a different employee that my total was 10.06. Had I not waited so long, I probably wouldn't have made a huge deal of it. Was fed excuses by employee at the window, who told me her Manager quit when I requested to speak with them instead. Employees disappeared from view for a few moments before the Manager comes to the window and asks if there was a problem. I now had several, so I explained the situation and she said the total is what it is and if I did not like it I could cancel the order. I said I'm not trying to get anything free, I would just like to pay the total I was originally given, because I had waited so long already. She refused again and so I said I would just sit there then because I had nowhere to be. The Manager then threatened to call the police and have me removed from the property. I left the property on my own and they will not receiving my business any longer.

It should also be noted that I had tried to get coffee here a week prior and after waiting 20 minutes to place my order, I was told they could not accept credit card or debit card transactions. I was then stuck in line because again, there is no exit once in line. Had there been signage ahead of the Drive Thru lane, I wouldn't have entered...

I wish I could give a -1 star as this is one of the worst Dunkins around. I have sat in line for 30 minutes at a time at the drive-thru, so I started to use mobile order. Well everytime I place a mobile order and by the time I get there it is not ready so I have to say something to the guy with long red hair and he looks at me like I have 10 heads. I should not have to wait when I placed my order 10 minutes ago. Also I went in there today and I don't know what happened to there bottom counter but the wall was off and I saw fungus growing on the floor eith ehite fuzzy stuffand that is gross. This place should be shut down. Definitely not going back here again after...

This is consistently the worst Dunkin I've ever been to. Tonight around 4:15 pm I waited 10 mins at the drive thru with no answer. There was no one ahead of me in line and one customer in the store. I drove off without ever talking to anyone. Similar to other reviews, I've previously sat in the drive thru for 30 mins+ without being able to leave due to how it's setup. Even on the rare chances I actually get my order, the food is frequently not fresh or cold. Do yourself a favor and go to one of the other Dunkins in the area a few mins down the road. It will save you time and frustration. I'm not sure who owns this location but it is so poorly run I am in awe...