Krispy Kreme — Restaurant in Kingsport

In 33 years of living, every time I go to a Krispy Kreme or a Dunk n Donuts it's the same thing. The donuts on display are made an hour in advance and just sit there waiting to be bought meaning they aren't fresh. This Krispy Kreme has the single most genius approach I have every seen in my life. Right next to where you buy the donuts, there's a window. Inside the window you can see the donuts being mass produced on a conveyor belt. First both sides of the donut go in the fryer, then they go through a stream of the white cream. Just watching everything in constant motion like this is beyond intriguing to me. If I wasn't there to buy a donut, I would come just to watch the conveyor belt, it's just that fascinating. I was SO impressed by the genius system this Krispy Kreme had in place, I requested to speak with the manager. After explaining who I am and what I do here, I mention I'm tempted to give this Krispy Kreme a 5 star review just because of the conveyor belt there for all to see. And that's BEFORE trying their food. He gave me from the conveyor belt a free donut to try, and it was to die for. Needless to say, I'm majorly impressed. They've earned this 5 star review.

EDIT: Today is 2/28/24. A few weeks prior when I showed up wanting to buy donuts and take shelter from the rain, I was greeted with this message.

"Lobby is closed. Due to lack of staff. Please use Drive Thru. Sorry for the inconvenience."

Now back to present day, it's still there. So you're short staff? Not the customer's problem. Hire new staff! Or is this one of those case where somewhere needs staff, and either they don't want to pay for more staff, or is very restrictive who they hire when THEY NEED STAFF? This isn't the Covid-19 outbreak of 2020 anymore. You don't get the excuse anymore. No other store in the area has staffing issues. It's probably a case they don't want to bother cleaning up after customers. And that REALLY stinks given you get to see the donut conveyor belt do it's thing. I'm now forced to give you 3 out of 5 stars. No effort has been taken to get more staff. Obviously you aren't hurting that badly from the...

First, I would like to say I never write reviews, but after getting lied to repeatedly I think one would be necessary... The line was somewhat long today at 12:00 but currently you have to expect that due to corona guidelines, so I wasn’t surprised. I ordered donuts and a medium iced coffee. When I got to the window they quickly handed me my donuts after I had paid and said bye. I reminded the cashier that I had also ordered a medium coffee. They had clearly forgotten about it and would’ve sent me on my way if I wouldn’t have said anything. After waiting on them to make one, the cashier opened the window to give me the coffee and I immediately knew it wasn’t the right size. I asked her if it was a medium because it looked like a small. She stated that she didn’t know what size it was and went to ask another worker. That lady then told me I was wrong and it was definitely a medium because smalls are 12oz and mediums are 16oz. I still told them I didn’t think it was a medium but after they kept insisting I was wrong, I left. I didn’t want to hold the line up any longer because it was clear they were not going to fix the issue. Later I measured how many ounces the cup held and it was only 12oz - a small!!! I understand people make mistakes especially under pressure with a long line, but what was so irritating was the fact that they were lying to me to keep the line moving instead of fixing the mistake. After reading other reviews, this is not the first time it has happened. When I buy a drink, I would like to actually get what I paid for and not be lied to. I will not be going back to this Krispy Kreme for awhile after how poorly I was treated and plan on notifying the...

staff is friendly, courteous, and not afraid to conversate. variety wasn't key as maybe being a few hours of closing was the reason for lack of variety. however, my two favorites were there. tasted great. now the downside. it was extremely noticeable that the size of the donuts has decreased as price increased. the glazed had the same great taste but were not too far off in size from their mini glazed. the other donuts looked almost half the size compared to purchased donuts a while back, even as late as last year. it may seem like a frivolous thing to mention but i enjoy the donuts just like many. least the person behind the counter who was of great help without stating the obvious could agree. as far as filled donuts it was almost nil. im not sure if the person filling them is in a rush, or was told they have to cut back. i might as well bought regular glazed as all there was, was just dough, hardly no filling with a small bite into it. for the price charged one would hope there would be the jelly filling in the center. im only writing this as this is the fifth time in two months i have purchased a this location leaving with disappointment when returning home. with the pictures you can see lack thereof for filling. also, no, nobody ate the filling then took a picture. this is what was there from one bite. normal donut making would have filling oozing out of its center after bitten. id try to contact the store through the companies own website but even their own website doesn't provide info to contact the franchise itself. update, still no contact info on the contact page. returned early this week, got donuts again, same issue....