Great American Cookies — Local services in Kingsport

Today, on Mother’s Day, I stopped in to purchase something special for my mom. Naturally, I asked about your Mother’s Day selection. A gentleman working there was very kind and helpful, mentioning the cookies. Then I noticed a display on the wall featuring a cookie cake, and I inquired about it.

At that point, he turned to a woman—shorter, with braided hair—to ask if it was available. Her response was incredibly off-putting. She gave both him and me a look of disgust and snapped, “It’s going to be 4pm before I can get that ready,” which was four hours from then.

I completely understand that it may have been a stressful day given the holiday. However, her attitude was unnecessary. A simple, respectful response such as, “I don’t have any ready right now, but I could have one for you by 4pm,” would have been much more appropriate.

It’s Mother’s Day—you’d think there would have been some preparation in place for popular items like cookie cakes, especially since I wasn’t the only customer asking about them. Her dismissive and snarky tone came across as an “I don’t care” attitude, and it really left a bad impression.

To the owner: If you ever consider restructuring your management or customer service training, I’d be happy to assist. This business has potential, but experiences like this can quickly turn loyal customers away.

Also, please don’t advertise products that aren’t readily available—it’s misleading and...

My rating is due to the rude woman working there. I went to pick up an order for a GrubHub customer and I walked in as usual and said I was there to pick up a grubhub order for customer name and the lady with BAD attitude said in a very hateful voice "I just confirmed the order for 45 Min." I politely tokd her " you don't have to have attitude about it all you had to do was tell me 45 min". No wonder the employees are always acting like they are afraid to move or smile there" I don't think I will spend mu money in a place like this. If it wasn't for picking up orders for customers I would go to local bakeries for my orders or FoodCity has great cookies and the best butter...

Today I ordered 2 pieces of cookie cake to be delivered cause im at work and couldn't go pick it up and last time we did delivery it got here no issue at all... so I call when the website shows delivered and checked with the front and nothing was here. Was told "I needed to be patient because some one just picked it up 10 mins ago." Mind you I work less than 10 mins from the location.... so 20 mins go by and I call again and was made to be an inconvenience. The girl on the phone said to the manager "that girl is still saying she didnt get her order" and was told I could come get my order free of charge..... as if I didnt already pay for it.......